Hotel berhampiran St. Lawrence's Chapel, Śnieżka, Karpacz

I must say that from the first contact with the reception, everything went wrong. When we arrived, they didn't even welcome us. A blonde receptionist, who looked like she didn't feel like working, was the one who checked us in with a very bad tone. 1. Without prior warning, she made us pay directly for the car park, without asking us beforehand if we wanted to leave the motorbike in the car park for 20€ per day (we would not have paid for it as we could do it for free in the surrounding area). 2. Before booking, we asked if the dinner was buffet, menu or a la carte and the reception answered that it was a la carte. When we arrived at the hotel, every day it was basically a menu with a choice of two dishes (vegan dishes did not interest us). We were very annoyed by the false information. If we had known this, we would have taken breakfast only 3. During the booking, we ordered a bottle of sparkling wine which we asked to be in the room at the day of arrival. They didn't prepare it and I couldn't surprise my husband (however, they offered us 2 massages afterwards, which I appreciated). The truth is that the hotel is very nice, but the reception staff is not very well prepared. If you don't want to work, resign, but don't offer a bad experience to the guests because thanks to that, all my stay I had a bad feeling about the hotel and this will surely happen with other guests too. I am a hotel receptionist too and I know what I am talking about. Sometimes we have difficult days, but the blonde girl didn't seem to have a difficult day, she just doesn't want to work and that is reflected in bad service. We certainly won't be back.

Hotel Dziki Potok w Karpaczu położony około 2 km od centrum Karpacza, zdała od hałasu i zgiełku tłumu turystów w sezonie, to wszystko jest idealne. Budynek główny z recepcją, restauracją, kawiarnią i basenem. Hotel w kategorii 3 gwiazdki. Moim zdaniem w pełni na to zasługuje, a może nawet na 4 ****. Pokój bardzo dobrze wyposażony. W pokojach duże, wygodne szerokie łoża małżeńskie, sofa , fotele i inne meble. Czajnik i lodówka to również jest w pokoju. TV. lodówka, zestaw do parzenia kawy i herbaty, codziennie uzupełniany oraz bez limitu super woda mineralna. Czystość bez zarzutu. Panie sprzątające codziennie służą pomocą i spełniają. Obsługa w recepcji bardzo miła. Posiłki w postaci bufetu bardzo obfite i dość urozmaicone, z kawą, herbatą i sokami, owoce i ciasto. Naprawdę można się najeść do oporu i nikt nie powinien narzekać. Dodatkowe ręczniki. Trzy działające sauny: sucha fińska, parowo-ziołowa i parowa. Poza tym wszystko było OK. Na miejscu bar serwujący schłodzone piwko i drinki. WIFI w pokoju działa bez zarzutu. Ogólna ocena bardzo pozytywna. Bardzo polecam wszystkim hotel Dziki Potok w Karpaczu. Stanisław, Kwidzyn

Our family stayed in apartament deluxe. It was spacious and clean but very basic. We did not understand why the closet was situated in the kitchen. There was no closet in the bedroom. We did not cook so I am not sure how well the kitchen is equipped. The hotel is very nice, there are two restaurants open during the weekend. The Blue restaurant was OK but the Green restaurant was very small and crowded which made us uncomfortable. The food was good. We were not happy with the animation program.

Da ich schon öfters in diesem Hotel geschlafen habe, habe ich dieses Hotel ausgesucht zum Übernachten. Da im Internet auf jeder Seite alle Zimmer Kategorien frei waren, habe ich gedacht das ich kein Zimmer Reservieren muss. Ich bin in der nacht vom 6. auf den 7. um halb eins angekommen. Der Herr mit den Dunklen Haaren war super unfreundlich und hat mich direkt wieder raus geschickt, und mir gesagt es gäbe keine Zimmer das ich auf dem Camping Platz schlafen soll! Dieses verhalten und Desinteresse grade von einem Accor Hotel wo ich selbst Jahre lang gearbeitet habe ist nicht akzeptabel. Wenn man keine lust hat mit menschen zu arbeiten sollte man doch lieber den Job wechseln. Ich bin sehr enttäuscht das man so mit Kunden umgeht weil man beim nichts tun gestört wird. Nie wieder Mercure Jelenia Gora! Gut das es andere Hotels gibt die Gäste mit Kuss Händen aufnehmen und die ihren Job lieben! Schade!

Very good hotel, or more precisely guesthouse. Located at the steep street, nearby the chairlift to Szrenica. This area is very busy and difficult to park the car. Fortunately, the entity has some parking places, even cleaned from the snow every morning. The common area is good organized, with the rich collection of books and magazines about wines. The breakfast is served in the basement and offers the varied menu. In the building there is also possibility to order the dinner or some snacks, plus interesting wines, including local ones. The staff is very kind and friendly and keeps the hotel very clean and tidy. My only objection is size of our double room on the ground floor. It’s definitely too small, like for this property, with so good reputation. It’s also related to the price, which seems to be too high for the category of our double room.