Hotel berhampiran 1. Station: Wasserspiele am Herkules, Kassel

Das Hotel ist in 5 min zu Fuss Vom Bahnhof aus zu erreichen. Check in war schnell erledigt, jedoch hatte der Mitarbeiter irgendwie keine Lust auf Gäste, und ließ daran auch keinen Zweifel. Das hätte auch jeder unaufmerksamere Gast gespürt. Wir nehmen an, daß wir diesen ”richtig wichtigen Menschen” arg gestört haben. Kleiner Tipp: beim Herablassend sein leiser sprechen, so daß die Gäste es nicht auch noch hören müssen und erst umdrehen und dann den Mund verziehen- nicht andersherum. Das Hotel ist, wie schon viele Leute geschrieben haben, arg renovierungsbedürftig und schon bissi düster und auch muffig. Im Bad gab's leider auch Schimmel und orangene Kalkablagerungen rund um die Armaturen an der Wanne , und Wollmäuse hinter den Vorhängen( was uns nur auffiel,weil wir die Steckdose dahinter benutzen wollten, die leider kaputt war. Seufz. Aber: das Bett war sehr gross und glatt und weiß und sauber und schön kühl! So wünscht man sich das Mitte Juli! Es war superleise im Haus! Man konnte Prima schlafen. Auch das Frühstück war klasse- es blieben keine Wünsche offen. Also wenn man es herunterbricht -was will man im Hotel? Gut essen und gut schlafen. Fertig. Das gab es ja auch. Aber wenn sich irgendwann demnächst trotz der schweren Zeiten eine Möglichkeit bietet zu renovieren oder auch mehr Personal einzustellen , sollte das getan werden. Ich fahre nur 1x im Jahr auf eine solche Städtereise und daher ist mir eine gute Qualität wichtig. Ich werde deshalb beim nächsten Mal woanders absteigen. Danke schön noch an die nette Mitarbeiterin an der Rezeption, die uns mit einem top- Freizeit-tip mit Anweisung zu bus und Tramverbindungen auf Papier einen tollen Tag beschert hat! Super war auch das Hotel-ticket das zur Mitfahrt in allen öffentlichen Verkehrsmitteln berechtigt, daß macht vieles einfacher!

Housekeeping For the entire duration of our stay housekeeping failed to complete the task of making our bed, as the decorative pillows were carelessly left on the floor. The bins were only emptied once, on the second day, by the receptionist. The same goes for the cups - we only had clean ones after the first day when the receptionist provided fresh ones. The two cups left on the tray were not washed on the second day, and none of the four cups were properly cleaned on the third day. They had visible rings and the tea spoons were sticky. The replenishment of tea, sugar, etc., was also done solely by the receptionist. Bar The bartender appeared more focused on lounging on the sofa, facing away from potential customers, watching movies on the large screen television with the volume turned up high, rather than being positioned behind the bar ready to assist patrons. During our initial visit, we had to signal for his attention by moving a barstool. The following night, he was once again seated on the sofa engrossed in the loud television. We decided not to attempt to get his attention and simply departed. On the third evening, there was no bar staff present, so we retrieved bottled drinks from the secured fridge near the reception area. After leaving the empty bottles on a coffee table in the lounge, we proceeded upstairs to freshen up. Upon returning 1½ hours later and then again 4 hours later, the bottles remained untouched on the table. Beware: a bottle of water is €5.50! A total rip off! They refused to give me tap water. Summary To be honest, this level of service falls below my expectations for a one or two star hotel, so it is definitely not something I would anticipate from a hotel that boasts a four star rating.

I stayed for three nights. Rooms are cleaned only every 2 days, each additional cleaning costs 5€. Unfortunately the rooms are quite dirty (see photos). I reported the dirty shower to the front desk on day 1, but it still was dirty after ”cleaning” on day 3. The floor was also still dirty. You only get one little bottle of shower gel, no refills. The rooms look a bit shabby with pictures slipped halfway from the mat in their picture frame, and the dirt of course. WiFi is free but a completely unsecured network and unsurprisingly too slow to really use anyway. Front desk staff is friendly but full of excuses: It's hard to find cleaning staff, guests just take the shampoo and shower gel bottles home, everything has gotten so expensive, etc. - that shouldn't be the problem of a guest who's still paying full price for a room. The hotel is very close to the train station, which I found convenient, but the area isn't the nicest. Breakfast is decent enough. Would not stay here again.

The hotel is in the middle of Kassel (Köningsplatz) and 10 minutes walk to the Documenta fifteen centre ruruHaus , Fridericianum museum and Documenta halle. Trams and busses nearby to all places. Friendly personal. The breakfast room was large and the breakfast buffet was very well a good start for exploring Kassel with all sort of bread, serials, fruit, drinks, coffee and sprudel wasser. My room was in the new part of the hotel. It had everything one can expect and – as an elderly person – i liked to have a shower. So that I do not have to climb into a bath to take a shower. I liked it also very much that I could dim the lights in the room and bathroom. And also that I could open the doors to the French balcony to let the fresh air in. Diner tip Go to ”al fiume”, italian restaurant at the Fulda. Excellent Italian food.

這是我第一次住自助酒店。體驗非常好。房間很乾凈，有廚房，餐具齊全且收拾得很乾凈，擺放在灶台下方的櫥門抽屜裏。油鹽都有。碗碟在上方的櫥櫃裏，夠三個人使用。洗碗的海綿和洗滌劑在水池邊上。有微波爐，有冰箱。我們買了蔬菜水果雞蛋就放冰箱，夠吃好多天，不用每天採購，也省了外出就餐的錢。衞生間很明亮乾淨，德國本來就乾爽，衞生間的毛巾浴巾晾在那兒，晚上回來就幹了。酒店位於市中心，門口交通非常方便，我們就坐公交去威廉高地公園。酒店旁邊就是超市，買些生活用品非常方便。這種酒店很合適在德國自由行的遊客。

Freundliches Personal. Nettes, freundliches Zimmer. Das beste ist die bequeme Matratze. Auch die Kopfkissen super. Das erste Hotel seit langem, wo ich ohne Rückenschmerzen und steifem Nacken aufgestanden bin. Fernseher mit vielen Programmen. Kontinentales Frühstücksbuffet. Getränke- und Snackautomat. Automat für Kaffee und Suppen. Nach hinten hinaus ruhiges Zimmer. In der Ferne der Herkules, schöner Morgen- und Abendhimmel. Ich hab angefragt, wo man diese wunderbare Matratze kaufen kann, leider bekam ich keine Antwort auf meine mail.

We were extremely surprised by how the hotel and room were comfortable . The receptionist welcomed us at 1:00 am with a big smile . The rooms were spacious , two queen beds and a cot, all what we needed as a family. The beds were comfortable and everything was immaculately clean . The bathroom again very clean . The best part was the breakfast . A wide variety of cheese , cereal and amazing pancakes. Everything in breakfast was well presented and again very clean . The waitress during the breakfast was just lovely and very reassuring since we were overwhelmed by our kids making a big mess . I give this hotel a 5 as it has all what we needed and more than we expected. As my oldest son said “ This hotel is amazing” . Parking is for a fee if 8 euros which is acceptable . Maybe during off seasons it could be for free unless it’s owned by a private company then it’s understandable. We will come again 100%

This is the best hotel in the H Hotels chain. The rooms are very well presented and comfortable. All of the public areas are also lovely. It is a great cosy atmosphere in the winter or a lovely terrace area for a summer evenings drink. The food is fine for a chain hotel and the breakfast is well made and the staff are attentive to make eggs as you wish to have them. It is a little gem off the beaten track. Perhaps the only thing missing would be a spa area or an option for a bath in the room. Such things would make it a very romantic destination.

Us: Two adults and two small kids. Great experience and stay at an authentic castle, taking us back to the middle age. The service were good and so was the cleanliness. The design of the rooms stayed true to the style of the castle, and it was a fun experience walking to the top of rapunzels tower. We had both dinner and breakfast at the hotel, both living up to the expectations in terms of quality. During dinner, we were sitting at the terrance with a wonderful view of hills and nature. Overall atmosphere is pleasant and authentic and a place to stay for couples with or without children.