Hotel berhampiran Hegro Kassel, Kassel

Housekeeping For the entire duration of our stay housekeeping failed to complete the task of making our bed, as the decorative pillows were carelessly left on the floor. The bins were only emptied once, on the second day, by the receptionist. The same goes for the cups - we only had clean ones after the first day when the receptionist provided fresh ones. The two cups left on the tray were not washed on the second day, and none of the four cups were properly cleaned on the third day. They had visible rings and the tea spoons were sticky. The replenishment of tea, sugar, etc., was also done solely by the receptionist. Bar The bartender appeared more focused on lounging on the sofa, facing away from potential customers, watching movies on the large screen television with the volume turned up high, rather than being positioned behind the bar ready to assist patrons. During our initial visit, we had to signal for his attention by moving a barstool. The following night, he was once again seated on the sofa engrossed in the loud television. We decided not to attempt to get his attention and simply departed. On the third evening, there was no bar staff present, so we retrieved bottled drinks from the secured fridge near the reception area. After leaving the empty bottles on a coffee table in the lounge, we proceeded upstairs to freshen up. Upon returning 1½ hours later and then again 4 hours later, the bottles remained untouched on the table. Beware: a bottle of water is €5.50! A total rip off! They refused to give me tap water. Summary To be honest, this level of service falls below my expectations for a one or two star hotel, so it is definitely not something I would anticipate from a hotel that boasts a four star rating.

The hotel is in the middle of Kassel (Köningsplatz) and 10 minutes walk to the Documenta fifteen centre ruruHaus , Fridericianum museum and Documenta halle. Trams and busses nearby to all places. Friendly personal. The breakfast room was large and the breakfast buffet was very well a good start for exploring Kassel with all sort of bread, serials, fruit, drinks, coffee and sprudel wasser. My room was in the new part of the hotel. It had everything one can expect and – as an elderly person – i liked to have a shower. So that I do not have to climb into a bath to take a shower. I liked it also very much that I could dim the lights in the room and bathroom. And also that I could open the doors to the French balcony to let the fresh air in. Diner tip Go to ”al fiume”, italian restaurant at the Fulda. Excellent Italian food.

The hotel was awesome. They had a dog bed set up in the room with a water and food dish, plus a doggie bag with food and treats from Terra Canis. Our dog loved it and she is a very picky eater. We thought this was very nice for the hotel to do. Made us feel at home. The view was awesome, We were on the 11th floor and you could look out over the city. At night with the lights was also pretty cool. The food was awesome, We ate dinner in the hotel and food was So Good, I would recommend it if you stay here. Breakfast had bacon and eggs and meats, cheeses, rolls and so much more. The service was also great. We also thought the location was great because they had a nice park right next to the hotel to walk with the dog. We also got lucky with free street parking right in front of the hotel.

Das Hotel ist in 5 min zu Fuss Vom Bahnhof aus zu erreichen. Check in war schnell erledigt, jedoch hatte der Mitarbeiter irgendwie keine Lust auf Gäste, und ließ daran auch keinen Zweifel. Das hätte auch jeder unaufmerksamere Gast gespürt. Wir nehmen an, daß wir diesen ”richtig wichtigen Menschen” arg gestört haben. Kleiner Tipp: beim Herablassend sein leiser sprechen, so daß die Gäste es nicht auch noch hören müssen und erst umdrehen und dann den Mund verziehen- nicht andersherum. Das Hotel ist, wie schon viele Leute geschrieben haben, arg renovierungsbedürftig und schon bissi düster und auch muffig. Im Bad gab's leider auch Schimmel und orangene Kalkablagerungen rund um die Armaturen an der Wanne , und Wollmäuse hinter den Vorhängen( was uns nur auffiel,weil wir die Steckdose dahinter benutzen wollten, die leider kaputt war. Seufz. Aber: das Bett war sehr gross und glatt und weiß und sauber und schön kühl! So wünscht man sich das Mitte Juli! Es war superleise im Haus! Man konnte Prima schlafen. Auch das Frühstück war klasse- es blieben keine Wünsche offen. Also wenn man es herunterbricht -was will man im Hotel? Gut essen und gut schlafen. Fertig. Das gab es ja auch. Aber wenn sich irgendwann demnächst trotz der schweren Zeiten eine Möglichkeit bietet zu renovieren oder auch mehr Personal einzustellen , sollte das getan werden. Ich fahre nur 1x im Jahr auf eine solche Städtereise und daher ist mir eine gute Qualität wichtig. Ich werde deshalb beim nächsten Mal woanders absteigen. Danke schön noch an die nette Mitarbeiterin an der Rezeption, die uns mit einem top- Freizeit-tip mit Anweisung zu bus und Tramverbindungen auf Papier einen tollen Tag beschert hat! Super war auch das Hotel-ticket das zur Mitfahrt in allen öffentlichen Verkehrsmitteln berechtigt, daß macht vieles einfacher!

Sehr freundlicher Empfang. Haben uns sofort wohlgefühlt. Zimmer war sehr sauber, großzügig geschnitten und nicht verwohnt. Frühstück war umfangreich und lecker. Auch hier war das Personal sehr aufmerksam, es wurde umgehend, ohne Hinweis der Gäste, alles nachgefüllt. Wir kommen wieder. Danke!

Die Lage und das Angebot des Hotels ist perfekt und als zwischen Übernachtung genau richtig. Es liegt nicht unweit der Autobahn A7 direkt in der Stadt .Zu Fuß gleich im Zentrum . Dieses Hotel hat ein schönes Ambiente freundliche Farben ,die Zimmer scheinen doch etwas älter zu sein aber sind in Ordnung und sauber, nur die Kopfkissen waren nicht so gut. Das Personal an der Rezeption freundlich und Hilfsbereit und können mit Reklamationen gut umgehen. Frühstücksbuffet sehr Umfangreich und gut. Kaffee teils aus dem Automaten teils frisch aber dieser ist dann nicht ganz heiß mehr sondern eher lauwarm. Das Restaurant bietet einige Speisen an die ganz gut waren , leider ist das Personal meiner Meinung nach am Wochenende etwas überfordert und der Koch auch so das 2 Zutaten fehlten???

Leider war nicht bei der Buchung zu erkennen, dass die Unterkunft nicht gehbehindert ausgerichtet war. In der Remise gab es keinen Fahrstuhl , sodass wir die frühzeitig abreisen mussten. Für ältere Menschen mit Gehbehinderung ist dieses Hotel nicht geeignet. Der Speisesaal wäre auch zu eng. Das Personal war sehr freundlich. Sie sagten auf Ihrer Hotelseite wird es ausdrücklich darauf hinweisen. Bitte machen sie es auch. Es ist sehr schade, dass ich meiner Mutter keinen schönen Aufenthalt geben könnte. Mit freundlichen Grüßen

We dont have anything negative to say about the hotel. Everything was working very well. The hotel is relatively new and well maintained. Service in the reception is good and all of the facilities are working as they should. Absolutely no issues on that part and considering the price, then it is an absolute bargain. We also visited the restaurant at the hotel and that was on the other hand a disaster. It was quite booked on the day we visited, because of some corporate event. This resulted in the waitress being a bit stressed, but it was still handled very badly. We waited half an hour to get the menu. After that we was informed that some of the courses couldnt be served, because they were out of different things, but we got an option to order one burger, which was not served on the homemade bread that normally was served, but on some cheap bun from the supermarket. Considering Covid-19 we also observed that menu's were just delivered from one occapied table to another - without any cleaning - and after we had observed that one guest had been licking their fingers between every side swap in the menu. Disgusting and in the current covid situation absolutely not acceptable. In total. 5 star for the hotel. 1 star for the restaurant. Would happily go back to visit hotel, but the restaurant visit was not acceptable.

This is the best hotel in the H Hotels chain. The rooms are very well presented and comfortable. All of the public areas are also lovely. It is a great cosy atmosphere in the winter or a lovely terrace area for a summer evenings drink. The food is fine for a chain hotel and the breakfast is well made and the staff are attentive to make eggs as you wish to have them. It is a little gem off the beaten track. Perhaps the only thing missing would be a spa area or an option for a bath in the room. Such things would make it a very romantic destination.

Us: Two adults and two small kids. Great experience and stay at an authentic castle, taking us back to the middle age. The service were good and so was the cleanliness. The design of the rooms stayed true to the style of the castle, and it was a fun experience walking to the top of rapunzels tower. We had both dinner and breakfast at the hotel, both living up to the expectations in terms of quality. During dinner, we were sitting at the terrance with a wonderful view of hills and nature. Overall atmosphere is pleasant and authentic and a place to stay for couples with or without children.