Ray kosasih
19 November 2025
Good Location, Some Service Issues
The hotel has a great location, only a short walk from the Thamel area, so we didn’t need to take a taxi to explore the surroundings.
However, our room was very cold during our stay because the heating system was under maintenance. We called reception, and they kindly provided extra blankets, but it was still inconvenient. Temperatures at night and early morning were around 4–12°C, so we felt cold throughout our stay.
We also experienced issues with the laundry service. The first laundry was fine, although we needed to call twice to have it delivered to our room. The second laundry was problematic. We were told it was completed and would be delivered soon, but even 20 minutes before checkout, it hadn’t arrived. When we asked again at reception, they informed us the laundry actually hadn’t been done due to a mistake. In the end, they offered to finish it and deliver it to our next hotel and waived all laundry charges, which we appreciated.
On a positive note, breakfast was nice, and they had a good rotation of menu options each day.
Overall, the location and breakfast were great, but the heating issue and laundry miscommunication affected our experience.
Terjemah
