Hotel berhampiran Three Sisters Cafe Katoomba, Katoomba

We enjoyed our three-night stay at Leura Gardens. The accommodation is surrounded by lovely gardens which you can wander around. It is located amongst a quiet residential area which has some beautiful and fancy houses. Our room was very clean, comfortable and spacious. It included a microwave, mini-fridge, kettle, TV and a balcony. There is plenty of parking. The continental breakfast was great and well set-up - it included a variety of cereals, toasts, yoghurt, juices, muffins and a pancake machine. The breakfast room has big windows with a lovely view of the gardens and golf course opposite. The accommodation is only a few minutes drive to Leura Mall which has many cafes and boutique shops, as well as a Woolworths supermarket. A few minutes more and you get to Katoomba which has a larger range of cafes, restaurants and shops, including antique shops. There are many beautiful walks and lookouts in Leura, Katoomba and surrounding areas. We had a lovely few days in Leura and would stay at Leura Gardens again.

Nice location and facilities. Just reception time is vert limited for example can not check in between 12:30 to 4:30pm due to the reception is closed. Far from this all good. Clean.

Jamie provided us with the best greeting we have ever had at check-in. He was warm and friendly on arrival and asked us did we know the area and were we looking for anything in particular. He then took the time to highlight the specific locations on a map that would be ideal for our photographic adventure. We arrived in the early evening and Jamie had the heater on in our room and the lights on for us and this was greatly appreciated on a cold Katoomba evening. The room was very clean and the bed was comfortable, The large bathroom was recently renovated with plenty of hot water in the shower. We wouldn't hesitate to stay here again and fully intend to do so in the future.

Renovated interior with a chic look, however the toilet was pretty dark. Could do with better lightings.

We arrived at the motel on foot with suitcases & a lot of noise of water blasting in the car park. As pedestrians we entered the motel at the front of the street, only to find we were on an upper floor. We were assisted to the correct floor. However signage would have been helpful in the first instance. We had a long stay at the Katoonba town Motel. Its primary positive was its location. When I checked in I asked where the onsite computers were located. To be advised they were no longer available. This was disappointing because I had intentionally left our laptop at home because of their availability as shown on their web site. To their credit they arranged a computer for our use. Pictures on there web site also show a phone the room, NOT. After a few days our sleep was being affected by the hard mattress. We asked if we could have a softer mattress. We were advised they would source one. After a few days nothing, which led to the site manager at the time offering another room which we accepted. There was a small percentage, (established after a few days) of relief but could have been better. We found out on our last day that there were softer mattresses onsite. Management could have acchieved a better result if they asked the staff that know what is actually onsite. Probably the most annoying part of our stay was the servicing of our room. It was not being serviced all the time. The staff were on rotation with other facilities & some staff refused to service. And management knowing they had not been serviced did not rectify the problem until it was asked by us. The excuses were unbelievable for a hospitality business. Confirmed by other staff there was no excuse & it should not have been left unserviced. Some staff offered good service & help, however because of the rotational system of staff between 3 facilities, the quality was not consistent throughout our stay.

One Of a kind. This hotel has a wonderful atmosphere, the staff are pleasant nothing was too much trouble. The breakfast was just perfect and Ling our waitress was delightful. I would recommend a room with a view. I cannot fault this hotel, and I have stayed in many all around the world. Great customer service, clean, old-world charm at its best, close to all attractions and eateries and nice fireplaces to keep you warm. Would I stay again most definitely.

Location is great! Right next to the train station so you can walk to it. Check in was easy and the staff was very friendly. This hotel is near most of the restaurants in the area. There is a bus stop nearby that will take you to the tourist areas. The hotel was recently remodeled and they are still remodeling some. The remodels are very nice and the beds were comfy. The breakfast is a must have and the staff there is very friendly as well.