Hotel berhampiran Lucky Brand, Kaw Township

Ok , can I just say that I have spent a lot of time in IHG hotels and this one was the best . Kena was the most inviting guest service representative when I checked in. She was so friendly and welcoming , even gave me my upgrade as an elite member. Don in the hospitality room saw us at the elevator and made sure we knew we were invited to join him for some cocktails . He is up for an award and after 10 years rocking his job , he deserves to win. Thank you both for making this trip 10 stars ❤️

當地比較好的酒店，因為是商務出差，疫情前就是一直住在這裏。 整體環境滿意，酒店服務也很周到，時隔幾年的再次光臨。

We paid top dollar for this hotel--even paying for concierge level (all they had left) event though we have complimentary access to the concierge room as platinum members. Where to start with the feedback? The decor was dated, the pool needed some serious TLC, the pillows were flat as a pancake, and the service was not all it's cracked up to be. My colleague and I had a 9:00am meeting a few blocks away, so at 8:30 we called down to front desk to request check out, bag service, and valet for 8:50 departure, and we headed up to concierge for breakfast. We arrived to lobby at 8:50--they had not even gone to get the car or sent anyone up for our bags (20 minutes later). Everyone seemed flustered and had no idea what was going on. We are the owners of a business that typically chooses Marriott... but we're questioning that after this stay.

This stay was one of the best experiences I've ever had, if not THE best. There's one thing that blind sided us that I have to mention for future guests, there is a $50 per night deposit fee, but of course you get it back upon checkout (unless you break stuff, then duh, you pay for it). Sure, the rooms are a little scuffed up, the hotel isn't completely updated, but that's what I liked about it. This plaza isn't all modernised like 90% of them nowadays, it has its ups and downs. But it gives the place charm. And I'm a 21yo woman! You'd think someone my age would want modernised, but quite the contrary. First of all, when we walked in we were greeted by amazing staff members who were patient with us when we transferred the funds needed into our bank accounts. After being checked in, we turned around and saw one of the most gorgeous lobbies you could ever see in somewhere like Missouri. The pictures they advertise doesn't do it justice! It feels like walking around in a mini resort. We asked to be put on the very top floor, but obviously since that was the penthouses they weren't available during my stay so we settled for the 11th floor (right below the penthouses). The view from our room inside the hotel and outside was phenomenal, there's a wonderful view of the city with a beautiful rustic old-timey balcony (which you can't access unfortunately, but I feel like if you could you would definitely get hurt). Looking down at the lobby felt like a dream with how spacious and unreal it looked. You could see the whole lobby, beautiful fountain, etc. It was amazing, not to mention the elevator is see through so you can see the whole place as you go up to your room. The atmosphere of this hotel was incredibly comforting as well. Everyone was so welcoming and accommodating the entire time. When we had an issue trying to connect our Playstation to the TV, the maintenance man was up there knocking on our door to help within a minute of making the call to the front desk about it. There are 2 pools and one hot tub, and unfortunately the deeper pool was shut down (I don't remember what for, but I know it wasn't anything to worry about). However the maintenance man for the pool came in and let us help him retrieve things that sunk to the bottom of the deep pool, it felt like a side quest, lol. After helping him, he let us swim in the deep pool but made sure to let us know not to let anyone else in there. It felt so personal and like he really appreciated our help! That's all fine and dandy, however, the bar is the place to be in this plaza. It's a cozy area tucked in the corner after passing by little french-like tables to sit at by the windows to the pool (it felt like we were sitting in Paris next to a pond to be completely honest). When we got to the bar, we were immediately greeted by the most amazing, kind, fun bartender I have ever dealt with. His energy radiated and created a comfy place for me and my boyfriend to relax and sip on some drinks. Ever

Convenient location if you don’t mind walking a little bit, clean, and friendly service. The city view from our room was spectacular! We loved The Link, which is the glass walkway that goes directly from the hotel all the way to Union Station. Very convenient. Then you can hop right on the KC Streetcar, which is the free trolley that goes all the way up Main Street. We also enjoyed the outside pool located on a lower building’s roof. I wish the hotel offered water for the guests in the lobby or at least a convenient place to fill up water bottles.

The hotel was very clean and located right where we wanted to be. The staff was very friendly and accommodating. There was a shuttle service which took us wherever we wanted to go in a 1 mile radius.

Great location, amazing staff, beautiful building. Easily walkable downtown and trolley access plus a cute bar down stairs

Dated overpriced hotel, many better deals to be had in the downtown KC area. After Marriott acquired Sheraton, they downgraded many members of Sheraton frequent guest program. As a result Gold members even the ones who ended up with lifetime Gold status receive very few benefits. Marriott points have very poor value to begin with. Gold status doesn’t even give you a free breakfast. In this hotel, it doesn’t even give you a free water. At least there was none in the room and no water was offered at check in. I had to find a CVS to get some drinking water. Elevator is weird. You’re supposed to choose your floor on the screen outside of elevator. There are no buttons in the elevator itself. The plaza in front of the hotel is being completely demolished and redesigned. No one tells you about that during the booking. The demolition work starts around 7AM and continues through the whole day, even on weekends. If you want to rest in the room bring the earplugs. Business center is a joke. It has one PC on the hall by ATM with no privacy whatsoever. I’ll stick with Hilton.

I've stayed at 21c the last 4 times I have traveled to Kansas City and it has become my favorite place to stay. My most recent stay was the best yet! When checking in, Annie and Jonathan at the front desk were very friendly and personable. We proceeded to our room where we found we had been upgraded to a suite with champagne on ice waiting for us to arrive! Our room was the largest that I have stayed in and had a great view with multiple floor to ceiling windows. I like the fact that 21c is a boutique hotel, the rooms are always quiet and the atmosphere is very relaxing. I did not have a chance to patronize the Savoy room but I have on past trips and their staff is always professional and knowledgeable and the cocktails are delicious. Location is very desirable, with restaurants and nightlife within walking distance. I have always felt safe in this area at night and the parking garage across the street is very convenient and well lit. All in all I had a wonderful experience and will continue to stay at 21c Kansas City.