Hotel berhampiran JR Kawagoe station, Kawagoe, Saitama

Hotel is absolutely stunning and the rooms are big by Tokyo standards. It’s about a 7 minute walk to the JR and the famous Shibuya Scramble, and about 4 minutes from the nearest exit / entrance to the subway. Rooms are beautifully decorated and the in house restaurant has a beautiful outdoor area as well. A little bit on the pricey side but worth it if you want a bit of luxury while in Japan.

Superb in all departments. Exceptionally clean and service from all staff members felt very special indeed. Tepanyaki chef prepared and unforgettable meal experience and went above and beyond to ensure we had a great time. Beautiful view from the Room, with Mount Fuji visible on clear days.

The room was small but comfortable, but the WiFi connection only worked in the lobby on the 1/F but not in the room on the 2/F. The coin laundry was also absent from this building - you had to go to another hotel building of the same hotel brand nearby to wash your clothes. If you take the JR train, you'd also be expected to walk some distance before you could get to the hotel. An economic choice, but not very ideal for extended stays if you need to wash your clothes frequently and gain stable access to the Internet.

Overall was okay experience. The only thing that bothers is the laundry room. There are so many Chinese ********* or middle Eastern people make a mess after washing. Things like putting tissue inside the washing machine and taking off other people clothes without consent before the owner comes back to pick up their washed clothes.

The uniqueness of this five-star hotel is that it offers unparalleled comfort and first-class service. Whether you are traveling for business or vacation, we can meet your needs here. I was impressed with the modern amenities and thoughtful details in the hotel room. What's more worth mentioning is that the hotel's waiters always maintained smiles and enthusiasm, which made me feel more cordial and warm. If you are looking for a quality five star hotel then this hotel is undoubtedly your best choice.

Great location. Right in the heart of things in Asakusa. Near food stalls, restaurants and a short walk to the temple at night, which may be the best time to be there. The hotel is well kept and if you get the rooms with views you can see the temple and Tokyo Skytree, Only downside is that it’s not as close to the railways as some. Not far but 10-15 minutes with luggage

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

The hotel is near Chiyoda City which is a nice park. Shimbashi station is a 5min walk away. Rooms are clean but a bit small (normal for Tokyo). Service is good. Breakfast is good. They don't have a concierge despite trip.com saying they do. Not sure if that is a mistake on their part or on trip.com. The place has a gym which is open 24/7. I didn't use it but it was good to have the option. There is also a smoking room and a bar. Overall, a 5/5 stay for a 3 star hotel.

真是意想不到的好，公寓大樓很新，裝修得簡約樸素，但是設施齊全，特別是廚房，衞生間，洗漱等各類物品一應俱全，非常仔細周到。圖片展示、房間的訊息描述與實際完全吻合。 公寓地理位置優越，就在築地市場裡邊，離最近的地鐵站口步行5分鐘，大路口就有去銀座的公交車。前台所有員工都能講流利的英語，態度親切，離開那天前台主動幫我們約出租車，非常暖心。 很推薦的一家酒店式公寓，如果家庭出行的話最合適，早餐或者晚餐都能在房間裏解決，出行也便利，下次去東京還會選這家公寓。

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.