Hotel berhampiran Delamere parking, Kelsall

Booked hours before as we hadn’t planned on staying in Chester but didn’t want to end our night. Accidentally booked the wrong room and the receptionist Ken couldnt have been more helpful and sorted it without hesitation. Got a standard double room, previously stayed in a suite but honestly it was just as good! Clean, nice decor, really pleased. Will definitely stay as our go to when we visit chester

I'm currently staying at the hotel.i did stay here a number of years ago, and it was a good hotel then.i checked in and went to my room,it was quite dirty throughout. So i went to reception and asked to change to a cleaner room.I then looked at that,it was still dirty.back to reception, again try another room.it had a smell like an open sewer.so back again, at this point I asked to see the manager. What I need to point out is the reception staff and manager were very polite and friendly. I was told its an old building and during rain sometimes the drains back up and cause a smell.i explained the dirtiness of the rooms,stains on carpets and beds,peeling painted walls,and grime along surfaces, you could play noughts and crosses on the surfaces due to the amount of dust and grime.the remote controls were filthy.put you off picking one up.eventually I got a clean room.the manager took me to check it out herself. She was a nice lady who was doing what she could.after that I thought I'd watch a bit of TV.but all the channels had been programmed in the wrong way,just made it vert awkward to find a show.this morning at breakfast I went to restaurant and wanted a cup of coffee.went to machine and no cups,you have to ask to have one brought out.ok then.i ordered some pancakes of menu after 25 minutes 2 dried pancakes were brought out.ok ill have a glass of orange juice,lukewarm .the buffet,o asked for a gork as non at table ,a stained set of cutlery were provided to me.breakfast it's self was fine,no issues there.but overall breakfast experience a let down.at nearly £17 a head it should be better.though mine was part of the room rate.as you read through this review some parts may seem trivial ,possibly so.but it's the fact that when you add up all these small things it gives a overall bad experience. I have stayed a various holiday inns,and this isn't really up there.i was offered 2000 ihg reward points as a gesture from the manager. To put that into context,it costs around 20 000 points for a 1 night stay at a holiday inn. So really you can't do anything with 2000 points.a percentage of the bill would have been more appropriated.i think this hotel needs a major overall, and some of the staff retraining. The positives are the reception staff and manager.

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

A decent and new-build hotel. At a convenient location, near a Waitrose, the town centre and Chester railway station. Recommended for those who would like to stay at Chester. The only problem is some of the light bulbs is broken. And I would like to say Chester is a great town with many historical buildings.

Really lovely surrounding of the old boating houses and Boat Museum Easy to get to and a 5 min drive to Cheshire Oaks and only 30mins to Liverpool Centre The hotel is clean and up to date with a proper leisure facility too. Breakfast was all you could want and quality was excellent too A great hotel for a bargain price through Trip.com

We stayed at the Hartford Hall for one night which was way more than enough. The hotel looks really nice from the online pictures and most reviews are pretty positive although I have to wonder if they stayed in the same place as we did. We arrived at the hotel around 4.30pm on a Friday afternoon and waited to checkin at a small booth in the main bar. No one was there but the barman was friendly and told us someone would be with us soon. The guy who checked us in was very friendly and gave us our room key for ”Clotton” room. We made our way through the bar towards an outbuilding which was where the rooms were located along a smelly corridor with filthy carpets. There were lots of dogs in the bar and some very small children (toddlers) just wondering around, it felt like a kennel come creche!! Our room cost £105 breakfast not included, and was quite spacious with a large bed and was nice and warm. But within minutes we could smell a musty damp aroma which was coming from the bathroom. All appeared clean and dry so we turned the bathroom lights on and the extraction fan started. This controlled the smell. We popped down to the bar for some light food as we were going into Northwich for dinner later. We ordered garlic bread with cheese, buttermilk chicken and fries. This small plate selection came to just under £19. The food arrived and the buttermilk batter was burnt, and we are still looking for the cheese that was supposed to be on the garlic bread. The food was really poor and the whole place seemed to be trying to be something that it's not. We came back to the room for a shower and this was when we realised why the room was musty. The shower try is too small and there was no glass screen at the end of the shower so water sprayed everywhere. We had to use all the hand towels to keep the floor dry. It was a real mess. We went out for the evening and came back to the hotel at bang on 11pm and were looking forward to a few drinks. We went to the bar only to be told ”we are closed”!!! So off to bed we went. Our room was right angles to the pub which was located on the very end of the building and parallel to a very busy road. The room had old and ineffective double glazing and so we had constant road noise all night. Neither of us slept and was one of the worst experiences we have had in a hotel. At 8.30am we checked out. We mentioned to the lady who was at the check in desk that we had had an awful night to which she replied ”yes the road is noisy”. We also mentioned that we couldn't get a drink last night and her reply was ”we are a pub with rooms, not a hotel”. We will never eat or stay here again and definitely would not recommend. It's awful.