Hotel Mesra Haiwan Peliharaan di Kempton Park

I am a youth leader taking a group to Port Elizabeth. Because of the way our flights worked out we had to spend the night in Johannesburg. I emailed 4 different hotels and Premiere Hotel was the only one to get back to me in a timely fashion. They were extremely helpful and responsive. Mercy was great to work with. They also arraigned transportation for all 34 of us from the airport to the hotel and once at the hotel we all ate in their restaurant and the food was wonderful. Pete, the restaurant manager, was extremely helpful. Overall Premiere hotel took what was the most stressful part of our trip and executed it wonderfully. The rooms were spacious and well appointed. The overall amenities of the hotel were absolutely wonderful. The management of this hotel should be proud. 10/10 I cannot recommend them enough.

Never disappoints. The only place in mind whenever I visit Johannesburg

Excellent location – literally minutes away from the OR Tambo airport. There is a shuttle but it is difficult to locate it. Maybe some signage would help? Once we located it we were however in the hotel in about 5 minutes. The shuttle is quite efficient. The rooms are good sized but the bathrooms are small in comparison. The room was cleaned regularly. The coffee / tea amenities were good. The room I stayed in was however dated, needs updating of the rooms. The heater in my room did not work. I just hope it works during winter. On meals, Breakfast had a good spread on the buffet, very nice. It is the best meal of the day. Lunch and Dinner was also quite good though not as good in variety unless you use the ala carte menu. I did not use the restaurants much outside the meal times or the bar so I am not able to rate these for now. The 3 stars are largely due to the staff. Staff are generally slow, have a poor attitude and look like they have been forced to work. This was especially at the reception and in the dining. You really need friendlier staff at the reception! A good number of times staff paid more attention to speaking with their colleagues than serving guests. I would be in the middle of something with a staff member but another staff member comes to them speaking in their language and you have to wait. It happened to me too often for comfort. Never seen this anywhere else I’ve travelled. A few times they were also speaking across the room. We however met some lovely staff – a gentleman called Trust and a mature lady who was doing our eggs at breakfast, I forgot her name. Do not expect too much but it is an excellent location if having an early flight.

FANTASTIC experience right from the moment I checked in. The hosts are super friendly and helpful, and even drove me to a shop nearby when I needed a SIM card. The property itself is PERFECT if you need a few days to relax and unwind after a stressful series of flights! The garden is lovingly manicured and even has a pool, which was a nice surprise. They also have a FREE shuttle service from and to the airport as long as you let them know when you need it. The hotel is only 5 minutes drive from O.R. Tambo airport too, so don't get scammed (like I did) by the airport taxis (they charged me 250 rand for a 5 minute drive!). The hotel has its own kitchen and menu and will deliver meals to your door, and they also have a small shop with toiletries, etc. which came in handy. WiFi is good too, even for video (definitely better than the airport's!😅). So, next time you're heading to Johannesburg, definitely book Emerald Hotel. Now I just wish I had booked 5 days instead of one! 👍🏻👍🏻👍🏻

First, the good: clean, pleasant staff (1 lady), inexpensive, AC, very early transport to airport, tasty breakfast sack. However, please know these drawbacks before you book: 1. we booked from USA and tried to contact them about airport transport by repeated emails and phone, then tried at the airport to learn the published number on the website was wrong. 2. the one staff member seemed to have so many responsibilities she was hardly ever at the front desk if you needed something and there was no way given to contact her. 3. The room was very sp****ly furnished with one towel for two people (at request provided another), no kettle for tea or coffee, bathroom faucet loose, no hairdryer, no tv signal, no tv remote. 4. No information given or in room about TV, internet password, amenities available. 5. Transportation to airport was not free as indicated on website; we were charged R250 for two passengers. However, they were timely for an early morning flight.

So close to the airport this hotel 🏨 is perfect 😍 for getting over a long ✈️ flight from uk 🇬🇧 . No aircraft noise at all. Our first time in Africa. We stayed for 2 nights. Great complex next door with ****** 🎰. It’s a bit like a mini vegas. Lovely staff. Breakfast you pick from the menu and prepared to order. The pool 🏊‍♀️ isn’t open till April but the ducks 🦆 seemed to like it. Loads of restaurants to choose from in emperor’s complex. You can use walkway from hotel lobby to get there. We went to hooters one night and tribe (wagyu beef 🥩 amazing) the other. Would definitely stay here again.