Hotel Radisson di Kempton Park

I am a youth leader taking a group to Port Elizabeth. Because of the way our flights worked out we had to spend the night in Johannesburg. I emailed 4 different hotels and Premiere Hotel was the only one to get back to me in a timely fashion. They were extremely helpful and responsive. Mercy was great to work with. They also arraigned transportation for all 34 of us from the airport to the hotel and once at the hotel we all ate in their restaurant and the food was wonderful. Pete, the restaurant manager, was extremely helpful. Overall Premiere hotel took what was the most stressful part of our trip and executed it wonderfully. The rooms were spacious and well appointed. The overall amenities of the hotel were absolutely wonderful. The management of this hotel should be proud. 10/10 I cannot recommend them enough.

This hotel is always one of my choices for overnight stay when I have an early flight. Overall service differs by days. However, I was a big disappointment with the hotel’s room service within my stay at this hotel … I called countless with no answer, I even called the front office but no luck as well. I was exhausted from my trip and wanted to order a room service. Due to their unavailability I had to make a trip downstairs to have dinner. Their amenities are average, you have to buy dental kit which costs R60. There was no shampoo, comb or shower cap in the room. Only one bottle of water in the room. Recommended for not more than 2 days!!

Excellent location – literally minutes away from the OR Tambo airport. There is a shuttle but it is difficult to locate it. Maybe some signage would help? Once we located it we were however in the hotel in about 5 minutes. The shuttle is quite efficient. The rooms are good sized but the bathrooms are small in comparison. The room was cleaned regularly. The coffee / tea amenities were good. The room I stayed in was however dated, needs updating of the rooms. The heater in my room did not work. I just hope it works during winter. On meals, Breakfast had a good spread on the buffet, very nice. It is the best meal of the day. Lunch and Dinner was also quite good though not as good in variety unless you use the ala carte menu. I did not use the restaurants much outside the meal times or the bar so I am not able to rate these for now. The 3 stars are largely due to the staff. Staff are generally slow, have a poor attitude and look like they have been forced to work. This was especially at the reception and in the dining. You really need friendlier staff at the reception! A good number of times staff paid more attention to speaking with their colleagues than serving guests. I would be in the middle of something with a staff member but another staff member comes to them speaking in their language and you have to wait. It happened to me too often for comfort. Never seen this anywhere else I’ve travelled. A few times they were also speaking across the room. We however met some lovely staff – a gentleman called Trust and a mature lady who was doing our eggs at breakfast, I forgot her name. Do not expect too much but it is an excellent location if having an early flight.

FANTASTIC experience right from the moment I checked in. The hosts are super friendly and helpful, and even drove me to a shop nearby when I needed a SIM card. The property itself is PERFECT if you need a few days to relax and unwind after a stressful series of flights! The garden is lovingly manicured and even has a pool, which was a nice surprise. They also have a FREE shuttle service from and to the airport as long as you let them know when you need it. The hotel is only 5 minutes drive from O.R. Tambo airport too, so don't get scammed (like I did) by the airport taxis (they charged me 250 rand for a 5 minute drive!). The hotel has its own kitchen and menu and will deliver meals to your door, and they also have a small shop with toiletries, etc. which came in handy. WiFi is good too, even for video (definitely better than the airport's!😅). So, next time you're heading to Johannesburg, definitely book Emerald Hotel. Now I just wish I had booked 5 days instead of one! 👍🏻👍🏻👍🏻

First, the good: clean, pleasant staff (1 lady), inexpensive, AC, very early transport to airport, tasty breakfast sack. However, please know these drawbacks before you book: 1. we booked from USA and tried to contact them about airport transport by repeated emails and phone, then tried at the airport to learn the published number on the website was wrong. 2. the one staff member seemed to have so many responsibilities she was hardly ever at the front desk if you needed something and there was no way given to contact her. 3. The room was very sp****ly furnished with one towel for two people (at request provided another), no kettle for tea or coffee, bathroom faucet loose, no hairdryer, no tv signal, no tv remote. 4. No information given or in room about TV, internet password, amenities available. 5. Transportation to airport was not free as indicated on website; we were charged R250 for two passengers. However, they were timely for an early morning flight.

Would definitely recommend if you are staying close to the airport. Pleasantly surprised to find this beautiful resort right next to the airport. It really does have all the facilities you could wish for. Loads of restaurants to choose from, little arcade for the kids, cinema, ****** and even a theatre. We really enjoyed our stay although it was only for one night. Staff were really welcoming and accommodating and the cocktails were delicious. Really appreciated the shuttle bus to the airport as well. Would definitely recommend.

選這裡是因為看中了免費接送機和免費早餐，然而事實上呢，最後一趟接機是晚上11點出發，我11點多到達機場，説夜裡接機就要收費了，我願意出錢，但是卻不能來到達層接我，衹能在汽車站，眾所周知，南非自然一塌糊塗，晚上在路上走被搶的概率非常高！最後我自己花錢打車去他們旅館，發現大門緊閉！旅館位置很偏，晚上連路燈都沒有，黑燈瞎火的，司機又是黑人，大家設身處地想一下，心裏慌不慌？我知道前台晚上11點下班，但是我早就郵件説明：我11點多才落地，12點多才能到，他們明明知道，但仍然沒有留人。等了很久，司機回來，才開門進去。剛開始司機不肯給我房門鑰匙，要我加200蘭特的晚入住的費用，這個費用是我不知道的，之前在攜程下單時沒有告知。第2天為了坐班車去機場，早餐也沒有時間吃。一次並不愉快的入住體驗！

Stayed one night at the end of a long day on the road and thought this was the perfect antidote before flying home. The location of the hotel is quite wonderful, just over the road from the terminal and just exudes calm - much appreciated after some chaotic days. The warm and friendly welcome from Kea checking me in really set the scene for a marvellous stay. My room was wonderfully luxurious and gave me ample opportunity to recover from my travels. The swimming pool on the 8th floor is surprisingly compact, with the lifts opening directly onto the poolside, but it is perfectly fine for a morning dip. It also offers a splendid view out over the terminal and the runways beyond. The pool was not in the best condition (e.g. one of the steps on the ladder into the pool was broken) but I assume this will be addressed by the 3 week long closure and refurbishment of the 8th floor (5 July-23 July 2023). The food on offer at the hotel is quite superb. The dishes I tried from the evening dining menu, room service menu and breakfast menu were all quite superb. The French toast served up for breakfast was particularly delicious. Overall, I thought this hotel was excellent and I would happily stay here again on my next visit to South Africa.

I cannot express enough how grateful I am for the exceptional service we received at this hotel. My elderly mother traveled all the way from China to Johannesburg and then to Windhoek, and the hotel staff truly went above and beyond to ensure her comfort and safety. They arranged a seamless pickup upon her arrival and a timely drop-off the following day, which made her feel incredibly supported throughout her journey. She raved about the excellent service, and I was impressed by the cleanliness and comfort of the rooms. The breakfast was delightful, offering a great start to the day. Overall, we had a fantastic experience, and I wholeheartedly recommend this hotel to anyone seeking a warm and accommodating place to stay!