Hotel berhampiran Bed Bath & Beyond, Kenosha

在美國萬豪系列的酒店確實好一些

Please stay elsewhere! This place stole money from us! I wish I read the reviews of this place ahead of time but we were travelling and needed to stay somewhere for one night. Once we got home from our vacation I checked my credit card and this place charged an additional 2x $100 and 1 x $50 ($350 Canadian). I called and have never spoken to anyone more rude and arrogant. He told me the charges were for smoking. I told him we do not smoke, there must be an error and he said there was “evidence”. To reverse the charges I would have to speak to the manager. Well I never heard back, and called and left messages another 3 times. Contacted Sonesta, the parent company 4 times and each time they were very polite but just forwarded my concerns to the manager at the property. I never was given any breakdown as to the additional charges, no courtesy of a response and discussion over these invalid charges. I was going to complain to the BBB but they already have a “F” rating. I would have rather slept in my car at a nearby Walmart. Thankfully my credit card company investigated and reversed the charges but unless I hear otherwise, this is theft, pure and simple.

Been here a couple of times, it is a lovely gem of a hotel. Love that it's not a chain, place has real charisma and personality. Cute coffee shop, good included breakfast. The town is really suffering from economic woes, but the diner one block north serves up a nice lunch, Mexican or American. But the last time might be the last time. As usual, made reservations through Dayuse, which was always good before. This time, I didn't call to confirm the night before (because they always had the reservation and Dayuse always sends a confirmation email), but this time didn't think to call until we were 20 minutes away. At this time the desk person said ”we canceled all our Dayuse, we're fully booked.” That doesn't sound fair to me, they found out they could get more money for the room I reserved so they canceled my reservation without even telling me? I asked for a manager, it was Saturday morning, ”the manager won't be in until Monday, but they called everyone who had Dayuse reservations.” I didn't get a call, no email, and Dayuse provides the hotels with all this information. I have had hotels cancel through Dayuse before (then they text and email me), and I've had hotels cancel other types of reservations by text and email. I know it's possible, but that's not what they did. Ruined our weekend, and indeed the whole area was sold out (but I had reservations!). I was so mad, I didn't rush out to write up this review, instead I thought I would wait to 1) cool off and 2) see if I got an apology or even just an explanation. I did cool off and there was no attempt to contact me. I know they had all my contact information, they get that when Dayuse has a confirmed reservation. I NEVER want a comp stay, or even a discount. When a hotel screws up, and if it's an otherwise nice hotel like this one, the only thing they had to do to stay this negative review was to send me an unsolicited apology.

Good breakfast

This is my go to hotel when I come to Racine area for work. Very nice facilities and great staff. I want say thank you to Rick one of the front desk staff, I had a problem with my room and was late in the evening within ten minutes he had me moved into another room problem soled. I would highly recommend this hotel.

地理位置好，步行可以去很多吃飯的地方