Hotel Wyndham di Kenosha

Our first room was on the 5th floor. After stepping out the first afternoon, our key cards did not work. After multiple trips to the front desk, the receptionist determined that they needed to call maintenance. Maintenance did not arrive with the correct tool and soon returned with a glorified coat hanger to break into our room. After determining the entire lock unit needed to be replaced with no estimated time of repair, we had to request to be moved to a new room as it was not offered to us. Our next room was on the 2nd floor, below ground level. The shower did not drain, the sink did not drain, the toilet was difficult to flush. There was a large and dark stain on the carpet. There was large water damage on the dresser unit. There was a broken shelf in the shower. There was no towel hook in the bathroom, only holes where a hook used to be. There was a hair on the pillow. There were stains on another pillow. When we woke up the next morning, our clothes were damp from the humidity in our room even though we had the AC running. We returned to our room late that night after attending a family wedding. Someone had been in our room and it wasn't housekeeping. The bed wasn't made and the trash hadn't been emptied. The sink drain had been closed and the sink was full of dirty water. The AC settings had been changed on our unit. We contacted reception and they were unable to offer us an explanation of who had been in our room which was very unsettling. They told us every room was full so they were not able to offer us a different room. We called around to other hotels in the area and they were unfortunately all full. We had no choice but to stay in our room feeling unsafe because we didn't know who had access. We got very little sleep in our damp sheets and checked out the next morning. I spoke with the manager 2 days later who informed me that maintenance had been in our room. No one told us before, during, or after maintenance entered our room. They didn't clean up after themselves. After my discussion with the manager, we had our 2nd night refunded. My bare minimum requirement for hotels is that they are clean and safe. This hotel was neither during our stay.