Hotel berhampiran Hills Plaza, Kent

Very nice hotel in a trendy area. Rooms very spacious, very clean. Heater worked great. Check-in was busy but very prompt and friendly. Bedding was also very good, slept well. You can get a room with a view of the falls, or a city view. City view is quieter because there is a highway on the falls side. Fyi..we stayed Saturday to Sunday a.m and there were church bells clanging on Sunday a.m around 10. Didn't bother us though. Also, there is a bar/restaurant inside the hotel. Also a concession/snack area with ice cream and other snacks for purchase. My only negative is that the hot tub has been closed/covered up since our last visit. It's gone. It was one of the reasons we booked there. Pool looked nice.

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

월마트와 가깝고 국립공원이랑도 가까워서 조용하고 좋았어요. 앞으로 기회되면 다시 묵고싶은 곳입니다. 추천해여...

We only stayed one night but the hotel is very clean and well maintained. Lady at the front desk was very friendly and helpful. The room was nice and very spacious. The bed was comfortable and the water pressure great. The breakfast was very nice with lots of options.

早餐選擇不多 房間非常寬敞明亮舒適温馨 設施：清潔用品基本要靠自己帶 服務：前台小哥非常熱情 半夜到的一查就知道我的名字了

The walls are paper thin. Worst room noise I have ever experienced at a Marriott. My daughter and I could hear every word the people next door were saying! There was also highway noise and the air conditioner going off and on made a loud noise. My daughter and I stayed here two nights during her orientation weekend for Kent State. Warning if you share Marriott points with your husband. The points account is in his name, but we both have Marriott credit cards. On occasion if he is not with us the front desk will ask to speak to my husband to confirm I’m on his account. No problem, but this hotel front desk said they couldn’t speak to him and said he had to call Marriott Bonvoy main number to have me added to the reservation. He goes to call the number and they didn’t even know what he was talking about until another person got on the phone. Finally after waiting in the lobby with all our stuff at 9:30 at night they got us added to the reservation so we could check in. I literally have the same exact Marriott credit card with my name on it and the same last name. I have the Marriott app on my phone with our confirmation number. This happened to the lady that was before us too and a lady after us luckily had her husband in the car, but he was handicapped and the hotel made him go in to check in. We will be staying in the area often for at least the next 4 years, but not here!