Hotel Kent County dengan Bar

Excellent customer service from check in to check out! I had interactions with the front desk staff, the pool/spa (which is great!), wait staff at breakfast, bar tender, and house keeping. My boyfriend and I travel frequently stateside and at least annually, we travel internationally. I've Never stayed in such a large room. Clean and neat. If I requested anything, I was heard and accommodated and asked if I needed anything else. Real customer service! Hot tub and pool open more hours than closed, late check out went longer than I'm accustomed to. He's returning quarterly for business. I can't wait to accompany him again!

大急流城比較安靜的一個城市，酒店名字與實際有點出入，導致在機場等了好久的接送車

Nice hotel and great service. Awesome view and parking is convenient, too！

I've stayed here countless times over many years. It's been my go-to place in Grand Rapids. Time for a change. It's just run down. The rooms are beat up: faded furniture, wood everywhere in the room is scratched and dented, the love seat in each room is worn and tired, the lights all seem dim and all give off a jaundiced, yellow-ish hue. As for cleanliness, the sheets in my bed were very rumpled (looking more like they'd been slept in before rather than freshly cleaned) and the fitted sheet was barely attached to the mattress. In the bathroom, my toilet seat had a chip in it (?) exposing some MDF under the white surface, and the shower had lots of splotches of some pink/orange growth, plus other areas with concerning little spots of black. Overhead, a fan vent in the bathroom ceiling had massive clumps of dust hanging out of it. Gross. This hotel is getting old. The rooms feel run down. It's overdue for a major overhaul. Between the bed and the shower and the clumps of dust, my room didn't feel sufficiently clean. It all needs major work. The staff are nice. The restaurant is pretty good. But I'm done with the Courtyard. The rooms have been in a slow decline for some time, and it's past the point where I want to come back.

I chose this hotel based on reviews on their site. I did not find this hotel clean. Our room was in desperate need of a good cleaning. The carpets need shampooing. The bathtub had black hair in it. The bed seemed clean. The entire hotel looks like attempts at cleaning are made on the surface. Some kind of spray is being used in the halls. It’s very caustic. The table Napkins at breakfast smelled like mildew. The waitstaff was attentive. The front desk on arrival was kind and helpful.

I want to start with the positives: Sales staff are GREAT. Front desk personnel are VERY helpful. Close to 28th Street where there's loads of restaurants and shopping. The A/C unit kept the room comfortable. The mattress and pillows were decent. The restaurant menu was good and our bartender was on the ball with our large group. Our meeting space was a good size. Our banquet meal was very good and plentiful. Now for the not-so-positives in no particular order: the baseboards in the bathroom were covered with dust and hair. The shower floor sloped in the wrong direction and pooled up where you step in. Our room carpet smelled like feet and y'all know exactly what that smells like! The lobby seating was FILTHY, STAINED and broke down. Breakfast was the same thing everyday, no variation. It is my opinion that it was not cooked on-site but was pre-cooked and reheated.

We decided to stay at this hotel for several nights since it was where the wedding reception we were attending was located. My husband and I were very disappointed, as were many of the other guests who were staying here for the same reason. We sacrificed the convenience of the wedding venue for a very poor hotel experience. I would like to mention that this was not due to the staff, whom we had no issues with. As mentioned in several other reviews, the room layouts at this 'boutique' hotel were varied and unfortunately did not take into account the comfort of the guests. Our specific room offered minimal space in the bedroom area, with lots of space devoted to a long hallway as well as an open bathroom area. The bathroom area was not separated from the bed area by a door, and our specific room housed an unused soaking tub and a two glass-sided stall shower. The fastest access to the toilet from the bedroom area required walking through the shower. Also, for a guest who chose to shower earlier than a sleeping partner, the light and noise from the shower would be very intrusive. Fortunately, the toilet area had a door for privacy. Except for the bathroom area which had ceramic tile, the rest of the living space was covered with vinyl tiles that were unsuccessfully supposed to simulate cork. This vinyl provided a very institutional, cold, and unappealing look, similar to a college dorm room. Since so much space was unnecessarily devoted to the long hall and bathroom space, the bedroom area was very cramped. There was no place to sit except for on the bed, or in a very uncomfortable, cheap plastic non-adjustable desk chair near a narrow desk. There were no bedside tables, but next to only one side of the bed was a 'cube' without storage. It was covered with a burlap-like material which we thought was a questionable choice for a room with multiple occupants. The other side of the bed had no such 'table', so if a guest required perhaps a water glass or a CPAP machine on their side, it needed to be placed on the floor. Room temperature could only be adjusted by the front desk, not by the thermostat located in the room. We didn't realize this until after a cool first night's stay when we reported that we thought our room's thermostat was broken. We were informed that room temperature adjustment was only by the front staff. No information regarding this was posted in the room. Regarding housekeeping, a small note on the inside of our door stated that there would be no housekeeping service provided, unless upon request. The closet was in the long hallway. It consisted of a small cabinet with two small desk-sized drawers that were supposed to accommodate all our belongings. In addition, only four hangers were initially provided, but this was remedied when we requested more. There was no safe in the room, which is usually standard in most hotels these days. The hotel is made up of two buildings connected by a hallway in the lobby. A

Dengan pengianpan di Holiday Inn Grand Rapids - South by IHG di Grand Rapids (Cutlerville), anda akan berada dalam lingkungan 15 minit memandu dari Arena Van Andel dan Dewan Persembahan DeVos. Hotel mesra keluarga ini berada 16.9 km dari Zoo John Ball dan 24.5 km dari Taman Meijer Frederik dan Taman Arca.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk kolam renang tertutup, gelongsor air dan tab panas. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan perkahwinan dan televisyen di ruang bersama.Anda boleh menikmati sajian di restoran yang disediakan untuk tetamu Holiday Inn Grand Rapids - South by IHG, atau singgah di bar/deli snek. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dari 6:30 hingga 10:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan 24 jam dan daftar keluar ekspres. Ada rancangan acara di Grand Rapids? hotel ini mempunyai ruang berukuran 5500 kaki persegi (511 meter persegi) yang terdiri daripada pusat persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 79 bilik tamu yang menampilkan peti sejuk dan televisyen skrin rata. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan surat khabar percuma serta telefon dengan panggilan tempatan percuma.

Terrible management team that is unwilling to allow cancellation without $ cancellation penalty despite my being unable to travel due to sickness with a positive test for Strep throat. Apologized to the hotel for having to change plans and then cancel but was met with disrespectful reaction and was treated very rudely by staff. Called back a couple weeks after noticing the charge on my work credit card and despite politely asking for a refund of the charge, the manager I spoke with was hostile toward me and hung up on me when I asked for the name of the hotel general manager, I was very surprised by the way they handled this situation. This is very poor customer service and shows a lack of respect toward a loyal Marriott customer and Titanium status member. A good business who values customers would make an exception under the circumstances.

Could not get a late check out