We had a mixed experience during our stay.
The staff, Macey and Yannis were excellent with their customer service.
Macey took her own time to give us a guided tour of the amazing wine cellar, which was very impressive. And Yannis dealt with various food requests during our dinner, which was much appreciated.
Unfortunately, there were many other aspects of the customer service which did not seem to match the 4 red star rating;-
Emailed to book dinner before arrival and got an afternoon tea confirmation.
Phoned 4 times, no one answered the phone
You emailed us saying you need to pay on arrival, but already prepaid.
Told we may not be able to use the spa if too busy, as members and day spa guests take priority before hotel guests.
Most of the houseplants are in very poor condition
Very dirty net curtains in the main hall. Carpets stained
No flowers, candles or lamps on the dining tables, even though a 2/3 rosette restaurant?
Breakfast was poorly presented, and especially the scrambled eggs, almost inedible! No red fruits/berries.
Asked for payment every time we ordered anything, even though we had paid a £400 deposit!
A simple lunch salad next to the spa took 50 minutes to arrive.
A great shame because it’s a magnificent historical building, so very atmospheric. And there were plenty of well-dressed staff.
Terjemah
