Hotel berhampiran Guild Hall Gallery, Key West

Nice place. Great location. Friendly staff. Comfortable room. Parking is NOT included. I'm a bit annoyed about that because I didn't find anything about that when reserving the room. I even called and left a message on the concierge line asking about parking but never got a callback.

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Hotel had a great vibe, filled with plants and was very colorful in the lobby, a true feeling to the name, Havana cabana. The pool was the best part, so clean and had inner tubes to float around and relax. Two complimentary drink passes during check in was a plus. Food was excellent for lunch and breakfast. We went as a family trip so the only downside was there weren't a lot of kids. At one point we thought it was ”adult only” but then towards the later afternoon we started to see more kids. Rooms were clean and service was good. Definitely will stay again.

環境不錯，服務熱情，設施很好適合度假休閑。早餐很好，品種比較多。房間雖然四人入住，但一點不擠，洗澡也很方便，熱水很充足，總之體驗不錯。

Perkhidmatannya hebat, kami mendapat semua butiran di meja bersama dengan kupon minuman percuma. Lokasinya sangat bagus, isteri saya menyukainya semasa menginap. Sarapan percuma semasa waktu Covid adalah satu lagi kebaikan semasa menginap. Biliknya sangat kemas.

They gave me a room that had a door that bordered the other room, of course all the conversations, TV and sounds of the guests in the other room bothered me all the time.

Been to Key West many times. (we live in Fort Lauderdale, so it's a nice getaway that is a short drive) Our preference is to stay at guest houses on the east end of the island, rather than staying in the busier east end. We rent bikes on arrival and keep the car parked. Parking is a problem with this property. They have what appeared to be 6 spots at $25/night, and 20 spots at a lot nearby at $20/night. None of which were available. Options were to park at meters at $5/HOUR, or to find rare non metered street parking. Since we frequent the area often,we knew where to street park w/o meters, just 2 blocks away. The room was clean and simple, no maid service, you had to go to the desk and ask for towels, soap etc. Comfortable bed and a fridge in the room. Only drawback was the constant drone of window unit A/C that barely kept the room cool. When I booked the room the confirmation email said that upon arrival we would be charged $74.97. What we were actually charged was $118.09. Even showing the confirmation email to the desk attendant made no matter. The included continental breakfast was sufficient, juices, coffee, waffle maker, bagels, fruit, cereals. The dining area was clean, well maintained and central A/C. Also included is a happy hour from 5-7 in the lobby with wine and individually wrapped snacks. Over all 4 stars, had parking been free and they honored the price we were expecting to pay on arrival, they'd get 5 stars. But hey, it's Key West, they march to a different drum.

There were an issue with the system but the the staff improved and resolve very fast. Very clean place, comfortable, quiet and Great location. I will definitely go back again