Hotel Premiere Classe di Kiel

Don’t stay here. Both times we have been here it has been excruciatingly painful to say the least. The first time we had the so-called presidential suite and another room for the kids. The presidential suite had a door that didn’t fit properly, dirty windows, filthy cushions on the couches. Old-fashioned furniture that has been badly beaten up and they are charging a premium price for the rooms. With the five of us we had quite a bit of luggage and my wife asked for assistance. Eventually somebody from the bar (refused to give his name but someone at reception said he was from the UAE) ambled up to my wife and said “you want some assistance with a luggage?“. Yes replied my wife. He then looked at her and said “we don’t do that here“ and walked off leaving her to struggle with three small children and a number of large suitcases. Absolutely appalling is the only way it can be described. Just simple good manners would dictate that somebody would help a woman with three children and luggage up some steep stairs and into the lift. Just not too hard thing to do for a young man…. Surely? The bathroom is dirty and smelt of mould. The second visit was no better. We would not have stayed here if it hadn’t already been pre-booked and paid. They managed to completely get the booking wrong and then refused to even try and sort it out in order to make our visit more comfortable. Instead, we end up with a tense and very unhappy situation exacerbated by the extraordinarily rude staff at reception who would not listen to our requests. Strongly recommend you stay away from this place.

We had a brief two night stay prior to joining a cruise. The hotel is in the best location for picking up a cruise ship! On arriving in the room I was surprised to find no air con and when I checked my booking and the website it appears that due to the age of the hotel, only some rooms have it. If you want air-con make sure you check the room category carefully before booking. Although August, it was raining across the two days that we were there and with the room being on a high floor and with the windows open at night, the room was cool enough. Comfortable bed and good shower, the hotel offers a good selection of product at breakfast time. We very much enjoyed our brief stay

We liked the hotel very much. For travellers who want to use the ferry to Oslo with car, the location is particularly convenient. The hotel has a big garage and is located right in the center of town. Check-in at the hotel was very professional and friendly. The room was exactly like the photos on the website and offered a beautiful view onto the Kieler Förde. The breakfast was very rich. We did not take advantage of the dinner because the rooftop bar and restaurant was closed due to a private event. The only negative point was that we had to log on to the wifi again and again when the computer was switched off. We will gladly come back again.

Wie bereits an das Hotel und an den Kundenservice von booking kommuniziert, war dieser Nichtaufenthalt das Letzte. Ich hatte für meine Tochter und ihren Freund ein Doppelzimmer gebucht und auch noch einmal einen Tag vor Anreise im Hotel bezüglich der Ankunftszeit angerufen. Da war noch alles in Ordnung und die Buchung wurde vom Mitarbeiter gefunden. Bei der Anreise war dem nicht mehr so. Der Mitarbeiter der Rezeption schaute sich die Buchungsbestätigung, die meine Tochter vorzeigte nicht einmal an, suchte nur in seinem PC und sagte dann noch, dass es mit booking immer Probleme gibt. Nach langem Suchen fand er die Reservierung und gab meiner Tochter den Schlüssel zu ihrem Zimmer, kommentarlos. Das war jedoch kein Doppelzimmer, wie gebucht, sondern ein Einzelzimmer! Nach kurzer Rücksprache mit mir, reklamierte meine Tochter das beim Rezeptionisten. Daraufhin wurde ihr nur ein Zustellbett angeboten, da das Hotel wohl ausgebucht war. Das Zimmer war jedoch dafür viel zu klein und ein Zustellbett ist dann immer noch kein Doppelzimmer. Nachdem meine Tochter dieses, mMn auch unannehmbare, Angebot, ablehnte, wurde noch frech gesagt, dass wenn sie nichts dreckig gemacht haben, können sie, ohne zu bezahlen, abreisen. Dieses taten sie auch und nach einer dreistündigen Anreise erfolgte eine dreistündige Heimreise. In der Zwischenzeit versuchte ich innerhalb von 2 Stunden mindestens ein Dutzend Mal das Hotel zu erreichen. Allerdings ging bei der 24/7 besetzten Rezeption niemand ran! Auf meine Nachricht vom Mittwochabend, über das booking Kontaktformular, hat bis heute (Sonntagmorgen) niemand reagiert. Ich kenne das Verständnis zum Thema Gastfreundschaft des Hotels nicht, aber dem meinigen Verständnis dazu entspricht es auf keinster Weise. Dass die Corona Zeit, gerade für die Hotellerie, einen schweren Einschnitt bedeutet, ist mir klar, aber mit solch einem Verhalten ist dieses Hotel wohl auch nicht mehr zu retten.

Stayed one night coming from southern Germany before going on the ferry to Norway. Room was spacious and clean. A plus for really quiet neighborhood. This could have been a 5-star review. But one thing reduced it to 3 stars (just). The windows are equipped with black out curtains, but over the windows sits a triangular window with no blinds. So at 5 AM no more sleep. Be sure to bring eyeshades. Also no Restaurant or food on site other than breakfast.

Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan bantuan pelancongan/tiket.Anda boleh menikmati sajian di restoran yang disediakan untuk tetamu Hotel Wiking, atau singgah di bar/deli snek. Sarapan bufet disediakan pada setiap hari dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, meja/kaunter hadapan 24 jam dan peti simpan selamat di meja/kaunter hadapan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

I recommend anyone to stay in this hotel, starting from the location which was the best location ever in kiel, few steps to the trains station and to the shoping mall and also very close to the sea port, the staff are very polite and friendly, room is nice also, bath is well, the breakfast was super, and the last thing I would say is very nice view.