Hotel berhampiran Kilkenny, Kilkenny

First night room ok cramped Service and food in restaurant v poor or average at best Staff not organised Veg options poor Second night disaster with rubbish support from reception over repeated complaints about noise from next room Reception had private mobile number of that guest so something v strange going on. Follow up by James manager also poor Expensive for lack of quality and service we received Owners should be alarmed.

This hotel has become our number one location for breaks. It's central with everything on your doorstep, probably one of the cleanest hotels I've ever stayed in. It aways seems very quiet even when it's busy. The staff can't do enough for you and the food is top quality with very generous portion. The only negative is the prices have gone up a lot compared to last year, which I understand is across the board for everything these days.

We stayed, my husband daughter and son, as part of a special needs group weekend stay. We were greeted by the receptionist who was warm and extremely professional as all staff were in the Hotel. The food, breakfast and dinner were all fresh and plentiful and delicious. We stayed in rooms on the third floor which were spacious and housed really comfortable beds. There were tea and coffee making facilities and there was a room service menu. There was a safety deposit box and clean white robes in the wardrobe and slippers. There is a leisure center with a 20 meter pool which again was lovely and a separate Jacuzzi. There is a Sauna and a mist/shower room which again was a surprise and which I would recommend. There is a spa which we didn't use but looks beautiful. Everything on their website is true to reality. The only one thing which I was disappointed about was that there is a hair salon located at the Leisure Centre run by a lady called Anne (I found her name from the receptionist at the Spa). This was a Saturday and I wanted to book a wash and blowdry for later in the afternoon. I left messages from 10 am and texted and the reply each time was ”This is Anne please leave a text message or call and I will get back to you”. I later found out from the ladies on the Leisure Centre reception that Anne isn't in situ on Saturday. I was very disappointed whereas if the message on her phone had been that she didn't open on Saturday, it would have saved my disappointment. Just a suggestion as I'm sure there could be others in the same situation. We would definitely however return to Hotel Kilkenny for a stay in the future. Thank you Aoife Myler and family

Stayed here for one night with my Boyfriend and was not a good experience. We booked to Stay in mount Juliet but little did we know we weren’t staying in the Manor House , but the courtyard hotel in the property. The Manor House and all facilities from the Manor House was closed off due to a private function so bare that in mind when booking with this place as they don’t tell you in advance. We phone that week to book into the lady Helen restaurant to be told we can’t as it’s a private function and can’t access the Manor House.. only for we rang we would have never known. They promised to up grade our room over the confusion.. however they never did. When checking staff struggled to understand and apologised for not upgrading… We had a family member ring in advance and give a voucher as a birthday gift to be left in the room with a card… was never done. They paid for this voucher and yet staff just didn’t alert us of this. Thankfully we knew in advance and rang reception when it wasn’t in room… So if we didn’t ring we wouldn’t have gotten voucher even though it was paid for???- If you are a five star hotel all staff employed should be fluent in English. If you’re coming to this hotel to experience Irish culture don’t bother. Not one Irish staff member worked for the two days we were there. Was disappointing to not encounter one Irish staff member to discuss our issues with. The members of staff we brought the issues to , had trouble understanding and were very incompetent to deal with it. When dinner time came we could Had more problems. The waiter came to take order after sitting around for ages and split the candle over my partner and burnt his leg with wax…again the lack of English speaking caused more frustration. The bar in hunters yard was also very disappointing nothing exciting. We had been looking forward to use the whiskey bar in mount Juliet but again was closed off to public .. We went to the pool the next day and jacuzzi was closed… it was just a very bad five star experience. It’s not worth going. I’d recommend spending your money and going to a better hotel With Irish staff to experience Irish culture and better quality of service. Was shocking.

A business trip in the area found 6 of us staying here. A little gem! Rooms all of a very good standard and very clean, perhaps an offer of help with bags on check in would be a nice touch to add... just some constructive feedback. We enjoyed pre dinner drinks in the bar, looked after very hospitably. One of us had a special request for dinner.... say no more, a quick word and it was arranged without any fuss. Dinner in the Gallery restaurant was delicious and served very well. A good nights sleep. Breakfast the next morning, a table waiting for us and Alison was on duty again to supply copious amounts of much needed coffee. No need for room number on arrival, she just remembers you, very nice personal touch, asked how our evening was, did we sleep well. An excellent hotel that I have absolutely no hesitation in recommending.

We had an excellent 3 night stay in Dooleys. Our Double Room was in very good condition, spotlessly clean & tidy, the staff were welcoming, friendly & helpful. The Hotel is in an excellent location on the Waterfront a few minutes walk from the Museums, opposite the Bus Station, walking distance from the railway station across the bridge, close to the cycle hire and at the start/end of the Waterford - Dungarvan Green Cycle way. The Hotel has both an alacarte restaurant and great bar menu, is walking distance from several other good restaurants and the shopping centre. Live Irish Music is played in the Bar in the evenings - all in all we had a great experience at Dooleys

The Granville Hotel is a 4-star hotel in the centre of Waterford city and, from our experience (4 couples who stayed there for 1 night in 4 double room), it is worthy of that star rating. We ate dinner together in its lovely Bianconi Restaurant and were very happy with the food and drink we were served and with the excellent service. Breakfast was also served there, and the level of service and choice of fare offered were also very good - including the hot food options which were cooked to order and brought to the table rather than delivered via a self-service buffet. We stayed in standard double rooms which were quite spacious, well decorated, clean and well heated (we were there in February), Our rooms also had air conditioning, which we did not need to use. Here are another couple of things to be aware of: The Granville does not have its own cark park but has an arrangement with the Clock Tower Car Park across the road. Bus Eireann's Expressway bus terminus is a short walk away on ther other side of the road, while Waterford's railway station is on the other side of the River Suir (walkable at a push). It doesn't have a swimming pool or a spa but that didn't bother us.

Great location quayside with the restaurant right on the waterfront and a really short walk to all the places of interest. Staff very friendly and helpful. Food and drink was good from the restaurant and the breakfast good also.