Hotel berhampiran Setsugekkaro, Kimobetsu

The hotel is old , the room (3 beds +Sofa, ), bathroom are old . Clean though . No room service even after a call , still didn’t happen. Had to change two blankets as there was stain on them Staff are polite and friendly but short staff. Food not great and expensive, even though multiple eatery . Dont rely on ski shop but great resource for last minute or missed ski stuff. Snow and ski is unbeatable . Even with all the issues , if they could at least improve the room service it would have been 4.5-5 star.

Lobinya cantik, dan mangkuk nasi babi yang dipilih dari 4 menu Hokkaido sangat bagus! !! Di samping itu, kakitangan di tempat makan sangat ramah dan saya sangat gembira untuk bercakap dengan suara rendah untuk anak-anak. Persekitaran semula jadi yang dilihat dari tempat makan sangat baik, saya rasa saya ingin melawat lagi pada musim sejuk. Saya rasa banyak orang tinggal di hotel, tetapi saya rasa tidak sesak kerana ruang dalaman hotel sangat besar.

We stayed in a 2 bedroom apartment and found it to be very comfortable. The rooms were a good size, especially considering this is Japan (where rooms are typically very small), the beds comfortable and it was great to have a kitchenette and laundry in the apt. Also, location is great - very close to the main drag, to the food trucks and to the free shuttle to get us to/from the main Hirafu lift/gondola. Staff all very friendly and helpful too! However, note that there was just 2 of us. If you were more people, or with kids, then the living room was a little small.

Hotel fill with activities for all ages. We went in a big family group of 14 pax ranging from age 9 till 80 and everyone loved Toya Sun Palace. Kids and teens enjoyed the wave pool in the water park where there were Stingray and Flamingo buoys to use free of charge and during the time of our stay there were 6 slides opened. However there was additional one bigger slide which required to pay a 500 yen extra if we’d like to use and they would give us a 4-6 pax buoy to slide down and this 500 yen extra was for 50 minutes. The place that our 6 kids (9-18 years old) enjoyed the most was the Game Center Arcade with variety of games for everyone. A big thank to the Japanese man who was on duty the night of our stay (12/4/2023), he was very kind and very generous and because of him we had the best experience ever in playing games at the game arcade. Sorry we didn’t catch his name. The onsen here was very good especially the outdoor onsen where we could enjoy the onsen while over looking at the beautiful Lake Toya. We stayed in both a Japanese Modern and a Western Modern and the only difference between them was the Tatami vs Carpet floors. Rooms were standard Japanese style room and were big enough for 3 in each room. Dinner buffet was good with an all you can eat Hagandaz ice cream and we all loved there Japanese steam eeg (ไข่ตุ๋น). And for breakfast buffet the food was ok for me since they didn’t provide yoghurt and not many varieties of vegetables salads however we were stunned by the beauty of Lake Toya scenery. Anyway my son and daughter loved Toya Sun Palace so much that they wish to visit again soon. We really enjoyed onsen and the Game Center plus a Ping Pong room so much and it was an unforgettable experience for all of us. Thank you Toya Sun Palace ❤️

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

The hotel is beyond our expectations. Though the location is not as midtown as the name might suggest, it is only a short drive to downtown. Front-desk staff are helpful. The room is clean and aptly decorated. A water heater in a shower room is easy to work with. USB sockets are abundant. We are surprised to see a common kitchen available for hotel guests. I guessed many people would want to cook their own food during the snow-peak season. Not sure about the room price during Winter but the rate we got in Autumn is very reasonable. We would love to stay here again on our next visit to Niseko.

　Go Toキャンペーンが延期となり、札幌近くで静かに年末年始を過ごせるホテルとしてこちらにしました。 　洞爺湖温泉の湖を挟んでほぼ反対側にありますから、本当に静かに寛げました。周辺にはコンビニも一軒だけしかなく、観光客もほとんどいません。 　だからこそ新年の初日の出を部屋風呂から見たいと考えたのも理由の一つでした。 　今年は数十年ぶりの寒波が来ており、札幌も吹雪のようでした。太平洋側に近い洞爺湖で、雲が流れましたが、私は大浴場の露天風呂から初日の出を見ることができました。 　TripAdvisorでのホテルの口コミによると部屋付き露天風呂で、評価が分かれていました。確かに外から見えますが、まず人のいない寒村ということ、湯着が用意してあることで大丈夫かと思います。それよりも寒気の夜に冷たい月を眺めながらの入浴は別格の気分を味わえました。 　海外資本のホテルなので、日本の温泉ホテルとは違うことを予め理解しておくと、リラックスできて素晴らしいです。来年の年越しもここで過ごしたいと考えています。 良い点：①スタッフのホスピタリティー、日本人スタッフが増え、適度な距離感が素晴らしく感じました。私たちは2泊しましたが、スタッフの気持ちの伝わる言葉かけに気持ちが和らぎました。 ②食事はディナー2泊とも和食でした。出汁のきいた味がとても美味しかったです。メインの道産牛は昨年秋にニセコヒルトンでいただいたものと同レベルの美味しさでした。札幌の円山近辺だと10,000円前後のコースに値します。 　朝食バイキングはるほどです。 ③大浴場の大きな窓と湯温のぬるさが、のんびりと洞爺湖の風景を楽しめました。 ④冬だとニセコにもルスツにも近い(冬の中山峠はスリップ事故が恐いので)です。どちらもスキーシーズンに2食付きでこの値段では、泊まれないです。 改善点：①大浴場へ行くには、一度、屋外に出るのと脱衣場が寒かったです。寒波のせいもあるでしょうが、吹雪いた夜に浴衣は厳しいです。 ②北海道の温泉ホテルに多いのが、レストランもスリッパ可という点はいかがでしょうか？浴衣で行きたいという方もいらっしゃるでしょうが、ディナーはせっかくの雰囲気が残念です。 このクラスのシティホテルでは、あり得ないのでしょうから。 ③部屋のレイアウトとして、ベッドの前に洗面台があるのは、日本人は慣れないかもしれません。特に私たちはトリプルベッドでしたので、冬の連泊だとスキーウェアでクローゼットも小さいことから手狭でした。 　それでも総じて、食事、温泉、レストランやバー、スタッフのホスピタリティーと再訪したいリーズナブルなディナーズ・ホテルです。

Nice stylish condo-styled hotel with full in room facilities (cooking, washing machines, dryer etc) which is really gd for long stay. Suites are big & spacious, awesomely clean & superd decor. Onsen is decent & gd for a quick dip but a little small if compared to noborebetsu ones. Ski area is outstanding with ample storage for ski gear. Truly ski in/ski out resort if u can ski wel as you can hit the slopes once you're all geared up. For beginner, u hv to carry your ski gear & walk down the slopes or walk indoor cutting thru the connected walkway to the main rusutsu hotel. Conclusion, will love to stay here again & for longer duration...😀

I stayed here by myself in a 4 bedroom dormitory and was very pleased with the stay. Staff were very friendly and offered great advice and were there to help if you needed anything. Kitchen was good as well as bathroom and showers considering you shared with a lot of people. The free shuttle bus leaves every half hour which is very convenient as it is a 20 minute walk into town otherwise. The breakfast was average but there is a 7/11 across the road instead. Overall very happy and would definitely come back here again

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had