Pengguna Tetamu
2 Mac 2024
We had booked for the 2n 3d trip in a Deluxe room. After the first river cruise, we found traces of animals including poo on the bed and toilet flush. There was a packet of peanuts ripped apart on the floor along with the toothbrush / toothpaste packet ripped and the tube of toothpaste ripped apart on the bathroom sink. We went straight away to tell reception, who laughed it off and said could be a squirrel, in most cases not dangerous, it was fine to sleep in. So we left it as that. The second day afternoon tour, we came back to the room to find packets taken out of my bag and ripped apart by the bathroom, the animal had gone into our medical bag (inside our luggage) and ripped apart the antiseptic wipes, and taken another bag across the room. We went back to reception who asked if we want them to check it out, which we said yes. They said they would take the key from us and come and see what it was. This did not happen. We went to sleep hearing animal sounds around the room, woke up to lots of poo in our bathroom sink and on our toothbrushes. My partner went back to reception and explained how disgusting this was, and they told us someone had been in to check, which they had not. whilst we were out on our final morning cruise, it appeared someone went into our room as we could smell the animal repellant and the poo etc had been cleaned. Unfortunately we checked out immediately after returning to our room, so this was too late. This was very disappointing as we had booked the best room in the resort and they should have acted immediately rather then laugh. Whilst writing I’d like to mention that we were unable to see orangutans and elephants, which is not the fault of the resort however our second day guide was the same man for all 3 excursions and we felt that he was only interested in birds and often spent way to look looking at the same type of bird ‘horn bill’ that we had seen several times, and making bird call sounds to them to call back. We also spent time looking at the same spot after the bird was either not in sight or had flown away, everyone on the boat would of much rather going to try and find more different animals rather then the continuous bird watching, other customer had also expressed this frustration to us. The boat was incredibly unbalanced and was splashing a lot, I mentioned the balance to the driver who said it’s fine, but it made me feel uneasy and my partner also mentioned why don’t we ask everyone to move back as there was empty seats at the back, to avoid the splash and he just laughed. Overall; as mentioned the rooms very unsatisfactory, guides didn't seem to have customers interests in mind and not the most helpful staff when expressing concerns. The food however was good, tours all on time and drinkable water always available along with cold beverages available to purchase within reception opening hours.
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