Ulasan Best Western Plus Northwind Inn Suites

Perkhidmatan pelanggan yang hebat dan pekerja yang mesra. Selain daripada deposit yang keterlaluan ($250 tunai) secara keseluruhan saya menikmati penginapan saya

Ok location and staff is helpful.

Was nice stay nice area good coffee quiet, the hotel is located next to anything you need. Service was great people were friendly

酒店所在區域安全，交通方便。房間面積大，套房，衞生乾淨，住得好舒服。前台服務熱情，咖啡好喝。早餐品種豐富美味。

직원은 친절했고, 위치도 좋았고 조용했습니다. 다만 커튼이 쳐지지 않아 어둡게 잘 수 없었고, 베개 하나에서 냄새가 났습니다.

EXCELLENT continental bfast! Great pool and spa and fitness center. Staff was extremely helpful and friendly. And OMG the free coffee/cappuccino machine between the front desk and elevator was next level. Our whole family loved this place and so affordable!

First room was ground floor with a broken lock on the window, we asked to change rooms and the front desk was nice and switched us. We walked to our new room and right outside the room door was a very active leak coming from the ceiling. The floor was soaked. We went back to the front desk to ask for another room. We were moved for the 3rd time ( I should have already left tbh) that room was fine, everything was pretty clean but the sheets had rips in them. Kinda ugly but I didn’t want to switch rooms again. We went to the pool which was ok we were the only ones in there. The jacuzzi didn’t turn on so it was just hot water with no jets. Overall lesson learned you get what you pay for. The breakfast was actually decent in the morning.

Checking in was a challenge. One person at the front desk to deal with folks checking in, and answering the phone. There were two of us trying to check in and this poor guy was on the phone trying to handle a customer who was trying to cancel a reservation. Then as soon as he completes that call he answers another call, again leaving us there to wait. Finally the check in SURPRISE, I had to give the hotel a $150 deposit for any damages to the hotel. I have travelled my entire career and that was a first.

The room is comfortable, the breakfast is excellent, and there is enough parking place.

Was clean and close to amenities but the road access is difficult. Elevator was very slow & noise between floors was excessive.

Very friendly staff. Breakfast bar is especially nice and well tended. Clean and comfortable room, with nice amenities.

The staff are excellent, and there are many thoughtful property features: indoor pool and hot tub, fitness room, water dispensers by ice machines, convenience mini-store, nice lobby areas with comfortable seating, lots of charging stations in rooms, Keurig coffee makers. The staff contacted us by phone to let us know that a storm disabled their wireless and internet services. It would be helpful if management created an emergency protocol to support their onsite staff: extra entrance rugs to replace wet ones, toweling (for clean up and in the pool and gym), instructions to reset breakers if there's a power surge (the lights were out in the pool area), instructions to reset the internet and TV streaming/cable service, maybe some kind of treats for inconvenienced guests -- break out some cookies and popcorn or something. Also, the thermostat in our room was not working; it was over 80 degrees when set at 65. The shower gel dispenser was hanging off the wall and could not be re-hung. There were only two tissues left in the box, and only one washrag for two of us. These are management supply and maintenance issues that probably should be reviewed for everyone's benefit.

I did not like that the security deposit was 250.00 dollars. Other places is less. I needed to stay an extra day. Customer services was able to accommodate that. I was pleased with that. We also appreciate having the complimentary breakfast. Because of the bad weather I needed to find a place to stay for my senior disable mother. I did not have the luxury to shop around. Thank you for letting my family staying another day.

Came for a basketball tournament and found this great hotel close to the school. Everyone was great, they had a delicious breakfast spead and have everything you need. Laundry facility on site to wash uniforms and a weight room that had everything to get a workout in. Would love to stay here again when we return.