Hotel Candlewood Suites di Kingston

This place, which has wonderful view, I love it

My wife and I like to stretch out in hotels so the twin-bedroom suite at this hotel seemed the obvious choice when we visited Kingston. Unfortunately, this particular accommodation doesn't seem to get used much, as we learned gradually during our stay. First issue - the air conditioning unit in the shared lounge worked gangbusters, sending out a blast of cold air with a lot of noise, but virtually nothing made it into the rooms. A technician came quickly and discovered the vents had basically clogged shut. Second issue - the fan in the bathroom next to my room couldn't be shut off. There was no switch. I went downstairs and asked the person at the front desk whether I was mistaken and there was in fact a switch and he said he'd check. Whatever the results of the check, no one got back to me. So the droned on noisily through the night, making my life miserable. Third issue - my wife, a heavier sleeper than me, kindly offered to swap bedrooms. Throughout the night there was an intermittent clanging noise from above, as if a cord had come loose from a flag pole, or a panel in the air conditioning was flapping. The next morning I went down to the desk and asked them to look into it and they said they would. Again. no one ever got back to me, and whatever it was clanged away off and on the next two nights. My wife paid for these rooms - more than $2,000 Canadian for four nights (!) - and is a more forgiving soul than I am. Had this been on my tab there would have been a frank exchange with management and a request for a partial refund. As it is, we certainly won't be staying here again the next time we visit Kingston.

Firstly their is no pool ! They said that they were still working on getting the pictures of the pool down since last January 2023… also the place is not a Sheraton anymore it was sold in January you guest it Jan 2023 also we book for four people but yet got only three towels ？the staff is great and the location is amazing but be warned outdated bathroom looking a bit dingy with ants crawling all over it. Disappointed in general but be aware that their a resort fee of 70$ a night and over night parking is 30$ a night!!!!

The hotel location was good and near the dock for the 1000 island cruise, and depending on the rooms you either face the lake or the downtown. Stayed facing the downtown, not much noise was noted from the streets at night. Many eateries located near the hotel, opposite the hotel was the tourist center which you can book the trolley tours, 1000 island cruise, etc. Breakfast can be collected close to the hotel lobby. It is a bento style box and taste is decent even though the options do not change except for the flavour of the muffin.

Friendly and helpful people at registration desk. They answered our questions about the area and were very attentive to our needs. This Best Western has 2 restaurants. The food was delicious in both and very reasonably priced. I would not hesitate to recommend this Best Western to my family and friends.

For better, and for worse, this was an interesting place! It's essentially a hotel located above a ***** plaza, which in itself interested me. The present owners/management took over about a year ago and have completely renovated each room, including the lobby. It's clean, the location is safe, and it has some neat features (heated bathroom mirrors so they don't fog when showering!). The price, too, is moderate -- as it should be, actually, because this hotel also has some drawbacks. First, our room was SO tiny!! I'm not sure if they are all this size but our room was so small, I had to turn my luggage sideways to get it past the bureau and bed to the far side of the room. Because of the room size, there are no chairs, other than the office chair. I wasn't sure where my wife and I were going to sit so I asked at the desk and, thankfully, they gave us a chair from the lobby to take up to our room. Secondly, there were no plastic cups in our room for evening beverages. When we asked at the front desk, they simply gave us more coffee cups (which were already available in our room). Then, we wanted a snack so we asked for the vending machines. The machine ”ate” my $2.50, so I then tried tapping with my card but got the message ”Network Error.” When I went down to explain what had happened at the Front Desk, I was simply told the vendor company would be contacted in the morning. No apologies, or an offer to refund my $2.50. I wondered if they sold any snacks from the front desk itself and they had a few bags of flavored dried pork cubes. It felt like there was maybe 10 small pieces in the bag but I thought, ”I need a snack of some sort!” So I said I'd take them, until I found out they were $8!! Breakfast is provided in the morning, but only at an additional cost. All in all, it's an interesting place. If you're a business traveler on your own, it may be OK. But if you're looking for a spot to stay as a couple, the size of the rooms and lack of seating make this a questionable choice. Because management is quite new, perhaps they're still working out some of the bugs. Let's hope they can sort it out and make it a bit more welcoming of a place. If they can, there's lots of potential here.

Ia adalah vila lama yang sesuai untuk perjalanan santai. Kingston ialah tempat riadah. Jika anak belajar di Queen’s University dan ibu bapa ingin mempunyai anak, mereka boleh tinggal di tempat ini untuk tempoh masa, pergi ke universiti untuk berjalan-jalan setiap hari, dan merasai aura anak muda.

My gal & I do several road trips a year, spring & fall. We are spots car buffs with a few toys.On our way to Ottawa we booked the Delta Kingston. Not good value. Maybe at half what we paid....The room very typical, dated & tired as compared to what I now expect from Delta. BIG ONE... The car ramp entrance to the lobby, if you can find it, has an extremely steep sharp up ramp. If you are driving a low sports car DON”T do it.I was extremely careful I scraped the front spoiler on our sports car. Terrible ramp. While leaving to walk for dinner, my gal slipped & fell on the same driveway. It's terrible. If you are staying here, drive a truck.lol. I will however tell you the staff was awesome, one of the best hotel experiences we have had in a while in terms of staff.Well done... Who ever is hiring & training....don't change a thing... We paid almost double for one night that we are paying in Ottawa downtown.

Kakitangan hotel sangat ramah dan membantu. Biliknya sangat bersih, tetapi saya rasa kerana langkah berjaga-jaga Covid, tidak mempunyai semua kemudahan seperti kopi, dan lain-lain. Kami dapat menempah masa untuk menggunakan kolam renang dan hanya keluarga kami di sana semasa membuat tempahan selama 45 minit. Kemudahan kolam renang juga kelihatan bersih tetapi kami tidak dapat menggunakan tab mandi panas atau gelongsor air kerana ia ditutup. Ini agak mengecewakan bagi anak-anak. Secara keseluruhan, hotel ini mengambil langkah-langkah yang diperlukan untuk memastikan para tetamu selamat.