Hotel Mesra keluarga di Kingston

The toilet was blocked when I first entered the room but they fixed it within 30 min so it’s very efficient and acceptable. We got an extra breakfast from the reception so I am very happy with they special caring to us. Location is excellent right next to the pier and many great restaurants.

My wife and I like to stretch out in hotels so the twin-bedroom suite at this hotel seemed the obvious choice when we visited Kingston. Unfortunately, this particular accommodation doesn't seem to get used much, as we learned gradually during our stay. First issue - the air conditioning unit in the shared lounge worked gangbusters, sending out a blast of cold air with a lot of noise, but virtually nothing made it into the rooms. A technician came quickly and discovered the vents had basically clogged shut. Second issue - the fan in the bathroom next to my room couldn't be shut off. There was no switch. I went downstairs and asked the person at the front desk whether I was mistaken and there was in fact a switch and he said he'd check. Whatever the results of the check, no one got back to me. So the droned on noisily through the night, making my life miserable. Third issue - my wife, a heavier sleeper than me, kindly offered to swap bedrooms. Throughout the night there was an intermittent clanging noise from above, as if a cord had come loose from a flag pole, or a panel in the air conditioning was flapping. The next morning I went down to the desk and asked them to look into it and they said they would. Again. no one ever got back to me, and whatever it was clanged away off and on the next two nights. My wife paid for these rooms - more than $2,000 Canadian for four nights (!) - and is a more forgiving soul than I am. Had this been on my tab there would have been a frank exchange with management and a request for a partial refund. As it is, we certainly won't be staying here again the next time we visit Kingston.

Firstly their is no pool ! They said that they were still working on getting the pictures of the pool down since last January 2023… also the place is not a Sheraton anymore it was sold in January you guest it Jan 2023 also we book for four people but yet got only three towels ？the staff is great and the location is amazing but be warned outdated bathroom looking a bit dingy with ants crawling all over it. Disappointed in general but be aware that their a resort fee of 70$ a night and over night parking is 30$ a night!!!!

well 酒店的位置很好 就在市中心 離湖走路一分鐘 酒店有停車場 但是比較麻煩 每次停進去的時候都需要呼叫對講機和前台溝通 酒店的早餐很逗 像飛機上的機餐盒子 酒店內的設施比較舊 但是暖氣挺足的 前台的職員蠻熱情的 看中地理位置但不在意舒適成都的可以選這家 thats it

Friendly and helpful people at registration desk. They answered our questions about the area and were very attentive to our needs. This Best Western has 2 restaurants. The food was delicious in both and very reasonably priced. I would not hesitate to recommend this Best Western to my family and friends.

For better, and for worse, this was an interesting place! It's essentially a hotel located above a ***** plaza, which in itself interested me. The present owners/management took over about a year ago and have completely renovated each room, including the lobby. It's clean, the location is safe, and it has some neat features (heated bathroom mirrors so they don't fog when showering!). The price, too, is moderate -- as it should be, actually, because this hotel also has some drawbacks. First, our room was SO tiny!! I'm not sure if they are all this size but our room was so small, I had to turn my luggage sideways to get it past the bureau and bed to the far side of the room. Because of the room size, there are no chairs, other than the office chair. I wasn't sure where my wife and I were going to sit so I asked at the desk and, thankfully, they gave us a chair from the lobby to take up to our room. Secondly, there were no plastic cups in our room for evening beverages. When we asked at the front desk, they simply gave us more coffee cups (which were already available in our room). Then, we wanted a snack so we asked for the vending machines. The machine ”ate” my $2.50, so I then tried tapping with my card but got the message ”Network Error.” When I went down to explain what had happened at the Front Desk, I was simply told the vendor company would be contacted in the morning. No apologies, or an offer to refund my $2.50. I wondered if they sold any snacks from the front desk itself and they had a few bags of flavored dried pork cubes. It felt like there was maybe 10 small pieces in the bag but I thought, ”I need a snack of some sort!” So I said I'd take them, until I found out they were $8!! Breakfast is provided in the morning, but only at an additional cost. All in all, it's an interesting place. If you're a business traveler on your own, it may be OK. But if you're looking for a spot to stay as a couple, the size of the rooms and lack of seating make this a questionable choice. Because management is quite new, perhaps they're still working out some of the bugs. Let's hope they can sort it out and make it a bit more welcoming of a place. If they can, there's lots of potential here.

”WeLoveQueens” special offer really isn't special: we had a tour of the university and loved the look and location of the Hocalaga online. In person, the neighborhood and building are very attractive, but the advertised special was anything but: the website promises VIP amenity package, free room upgrades and more! Our room was very basic: king bed, two nightstands, one chair, TV, portable A/C, and ensuite bathroom (best part of the room), and was located at the rear entrance, which is the only entrance after 7:30PM, and right at the breakfast / reception station. While we expected a relaxing stay, it was noisy, either from the people above, or the clattering of dishes / constant traffic outside our door. The view out the two windows was of the walkway everyone uses to enter the building, and of a wood pile & emergency staircase. We were texted, before even unpacking, that a tip was requested for our cleaning staff, but no one cleaned our room during the stay! No fresh towels or linen service, and after a long day in kingston, there wasn't even anyone at the desk to ask for service until the next morning. Breakfast was good, but be aware only a continental breakfast is included. It did feel a bit like a cattle call at times when queuing to get breakfast or a cup of coffee. The dining area is nice, but was overwhelmingly stuffy and hot with 15+ people in it; outdoor dining was more temperate and enjoyable. Overall, it's a lovely building in a lovely area, but we will stay elsewhere next time.

Fantastic location, comfortable bed, polite and friendly staff, clean rooms, and wonderful amenities. The only downside was the parking as it was cramped making getting out of your car difficult and coming with the risk of damaging the car parked next to you. Alex (at the AquaTerra) was fantastic, pacing the meal perfectly, engaging us without being overly familiar or obtrusive, and making great recommendations based on dietary considerations. The 2 queens with waterfront view were worth it as the picturesque views were calming at bedtime and a great way to start a day!

Kakitangan hotel sangat ramah dan membantu. Biliknya sangat bersih, tetapi saya rasa kerana langkah berjaga-jaga Covid, tidak mempunyai semua kemudahan seperti kopi, dan lain-lain. Kami dapat menempah masa untuk menggunakan kolam renang dan hanya keluarga kami di sana semasa membuat tempahan selama 45 minit. Kemudahan kolam renang juga kelihatan bersih tetapi kami tidak dapat menggunakan tab mandi panas atau gelongsor air kerana ia ditutup. Ini agak mengecewakan bagi anak-anak. Secara keseluruhan, hotel ini mengambil langkah-langkah yang diperlukan untuk memastikan para tetamu selamat.