Hotel berhampiran Kitchener Memorial Auditorium, Kitchener

The place is spacious, very clean, nice view on the 18 floor, have all amenities stove , fridge, washer, dryer , gym and swimming pool. The host very friendly and was nice. I will definitely go back again . Also the price is reasonable and affordable, it is like a condominium, not like a hotel. Thank you.

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

Very close to highway and staff are friendly. Good breakfast as well.

Showplace Entertainment offers excellent musical cover groups once a month except July and August. Keith Burton and his wife--both talented entertainers --bring in excellent acts. In May we saw a Bee Gees cover band. I am in a wheelchair and Keith goes to great pains to ensure we are seated next to the stage where I can see. A tasty buffet served by Binghamton staff begins promptly at 12:30. The show starts exactly at 2 :00 and runs precisely 90 minutes. Other groups could learn a lot from Keith's precise planning and audience comfort.

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.

We enjoyed a stay here just before Christmas. The lobby was decorated for the festive season and was very warm and welcoming upon arrival. It was really nice to see the gingerbread houses that the staff had made for a competition. Great service by all staff we encountered! Our room was wonderful. We were upgraded to a huge room with a fireplace and seating area. Everything was in top notch working order and all was very clean. There was a nice welcoming note from the manager there which we really appreciated - it was a very special touch. Had dinner I the bistro the first night and it was very good. Great staff in here too! We sat at the lobby fireplace for tea before we went back to our room. We even sat here the next evening after dinner with our cousins and were made to feel right at home. Nice hot cup of tea and dessert before retiring for the night. Thank you to all the staff for making us feel so welcome and making our stay extra special.

Great staff - friendly and ready to help out, nice complementary breakfast, good parking! Hotel is old and needs renovation. AC unit was so noisy and wasn’t cooling. Had to change my room - staff was friendly and helpful with this. AC unit in Second room was still noisy - just a tad bit better than the first!

I really enjoyed my stay at this hotel. The place was clean, and the bedroom, washroom, and sheets were spotless. The front desk staff was professional and courteous. I really recommend this hotel ********

I would highly recommend this hotel. It was perfect for family, couples and business. The staff was amazing! Breakfast was a buffet and was included in cost of stay, food taste and variety excellent!! Pool had a perfect temperature!!