Lebenberg Schlosshotel-Kitzbühel

Staying at the Lebenberg Schlosshotel was the best decision we ever made! From the warm, enthusiastic welcome, through our fabulous room, wonderful staff, SUMPTUOUS breakfast, midmeal treats at the bar, fitness room facilities, and gorgeous design, the superlatives are endless! The staff: Fabrizio and Alessa at reception, who helped book difficult-to-procure restaurant reservations, Theo, Antoinetta and another lovely young woman (apologies, my memory fails me) at breakfast, who gladly brought special requests, Costa and colleagues, who made our shuttle rides to town and back so pleasurable, to the professional, always-present housekeeping ladies, all so polite and personable! The hotel is beautifully designed, and located at the top of a hill, affording fabulous views, and welcome exercise! I can't wait to return!

Great hotel Staff friendly and efficient Lovely breakfast Huge pool Enjoyed the 15 minute walk in and out of town to dinner every night Transit service from the hotel to the ski lifts and back was excellent Never managed to try the non textile sauna area…..

I was here a lot of years after My experience it was amazing. The hotel is better than before. The room, incredible, with a big bedroom and a perfect toilet and bathroom The restaurant, breakfast buffet and dinner, a select austriatiche cuisine. Two things at last but no least: the superb panorama pool and spa area and the excellent level of service for the personnel staff. If you visit the Wilder Kaiser or skiing in Kitzbuhel this is your hotel. Congratulations for a good balance between quality and price. I'll come back !

This is a great hotel, one that feels genuinely five star. Staff are plentiful, well-dressed, friendly, very polite, and helpful. Their spoken English is very good, including one woman who spoke English so well that I initially thought she was a native English speaker. Hotel cleanliness is excellent everywhere. My room was faultless. You might get the impression that the hotel is a long way from the centre of Kitzbuhel. It is away from the centre, but not a long way. The centre of Kitz is a pleasant 15-minute walk along quiet roads and footpaths, and during the day the hotel provides a free, reliable shuttle every 30 minutes to and from the main ski lift station. Furthermore, because the hotel isn’t in the town, it has a great view of the town, especially from the pool and sauna area on the top floor. However, if you don’t want to walk into town every evening for dinner, the hotel offers evening meals. Booking half-board – as I did - is a good option to consider. My dinners were excellent and well served. Something I particularly liked about the hotel restaurant was that tables were more spaced out than one often finds in even the best restaurants; I was able to draw back my chair to stand up without having to check if someone was seated immediately behind me. It sounds like a small thing, but it’s small things like that which demonstrate genuine quality. If you do stay half board, I recommend you pack some smart clothes if you can. I wish I could have packed better clothes for dinner, but my airline luggage allowance was too measly to permit it, so I was embarrassed to have to dine in t-shirts and jeans. The hotel does an excellent breakfast buffet. It has a large, stylish bar area. It has a good ski boot room with individual lockers. The hotel sells ski passes at reception, the cost of which the hotel adds to your bill. This makes it easy to be flexible in the face of variable ski weather, perhaps deciding after breakfast each day whether you want to ski or not, buying one-day passes instead of a multi-day pass covering your whole stay. On a rainy day, you could take a day off skiing to explore the town (although buying six, one-day passes will be more expensive than one, six-day pass).

The experience we have had in this hotel is horrific. The service is horrible. 30 minutes at the bar to get a drink. They then state that they run out of old fashions at the hotel. When I asked where was the best place for me to order a cappuccino after coming back from skiing I get laughed at by one of the employees at the bar, saying that’s going to be difficult. My children witnessed a verbal fight among employees at the bar. New Year’s Eve was a total disaster. We had seating for dinner at 8:30pm and got seated at 9:30pm. I understand it is a busy night, but where is the customer service communicating they are running late? Does anyone smile? When I got up to get a carafe of water because we had been sitting for 30 minutes, and hadn’t been served even water, I get scolded by a waiter for getting a carafe that was available from the bar. On a positive note, Kudos and congratulations to the chef and music on New Year’s Eve. The food was delicious and very well presented and the variety of music was great. I would not recommend this place to anyone. For the amount of money paid and the reviews from the past, what a shame. Something must have changed recently…management, directors, owners??

The hotel is great, we had a great time. Rooms are cozy and the balcony was a plus. The view is something we loved, the snowy mountains you wake up to are spectacular. We really appreciated the shuttles to the ski lifts and the drivers were impeccably professional and polite. The staff at the front desk are very polite and kind, they always had the answers for our questions and helped us throughout our stay. Our only complain was at the restaurant, specifically for dinner time - staff is overwhelmed and don’t know what to do, and they do not communicate with each other whatsoever; our food took over an hour to get to our table, it really ruined the mood. Also surprising: their English is not good. One more thing, (I know there’s people who care about this too), the water pressure in the shower is low. Overall we enjoyed our stay.