Hotel berhampiran Ausblicksort, Klosters Serneus

The hotel is good located. Near by a bus station. Hotel is new and modern, however we have seen a lot of things which needs to be repaired. Parking is expensive with 24 euros per day. Smell in our room was terrible on arrival. Until I noticed that in the shower the cleaner removed the water outlet so that the bad smell could come in. Only one of the restaurants was open and not much of selection is possible. I would not recommend the restaurant. Waiter said to my daughter that the spaghetti from kids menu is too small and he will make it bigger, then charged 28 euros instead of 18. The Spaghetti was tooooo Al dente. Most of the waiters are unfriendly and let us not feel welcomed. Overall: we will not book this hotel again. My friend got a handicapped room even he booked the higher category. It seems they had no other room but they did not tell him during checkin. When he asked later they offered another room after 2 days. We complained that we don't like the room but they said many people like it.. Hey, hotel management, when somebody pays so much for a hotel who is not handicapped he don't like a shower curtain instead of nice glass walls, he don't need open space concept cabinets, he needs normal cabinets with doors, he may like to sit on the sofa.. But there was no sofa. Heating? Not on by purpose. Only when we complained they turned the heater on after 1 day. Instead they provided mobile heater . We talked to other guests who had the same issue. 5* hotel? The pool temperature was way too low. The noise there unacceptable due to the design which is simple painted concrete walls. Spa are is 3 star only. Nothing which let you stay there for long. Breakfast was quite good we enjoyed this the most. To leave the hotel everybody is using the way over the ski room...terrible layout. The layout is not well planned.

At first of all when we came to the hotel and on the reception they didn’t find our reservation. The check in is from 15:00 , we came at 16:30 and we must wait for our room without any apologize or compensation. Check in was terrible, I didn’t get any informations, I must to ask where and when is breakfast. I didn’t know nothing about dinner, spa about anything. The dinner and breakfast was really good and staff was very nice. But after our stay I wrote to hotel because I forgot my cosmetic bag in the room and I still didn’t have any answers!!!

We stayed here for 4 nights over New Year. Booked this hotel as very few hotels offer anything less than a full week. It’s only a three star hotel with no frllls but this makes it comparatively good value for Switzerland. We had two interconnecting rooms for the 4 of us which worked really well. Rooms were spacious with balconies and decent storage space. Bathrooms quite small but showers incredibly powerful (and hot). Bar is self service but selection is fine and lounge area is comfortable. Very good breakfast choice. Staff all very helpful and friendly. very good location - 2 minutes walk to either train or bus station which makes it easy to get to Klosters Platz or Davos. 5 minute walk to the Madrisa lift. I would stay here again

A fantastically spacious appartment, immaculately clean and very well equipped. All the staff in the main hotel were friendly and efficient, even though they were often in demand from the many groups staying there. The bar was really nice with a competetive price list (by Swiss standards) and served with lovely nibbles and a smile. There was a free concert every early evening on the road above the airport and it was lovely to see local families and visitors enjoying the music. The location was excellent with nearby shops, transport, the art gallery and lovely walks and climbs. There were some minor negatives: the English TV channels were not working but it was nice to have the chance for conversation and reading - my advice is to take an extra book! We should have reported it but didn't... Some cushions on the sofas would be nice too.

Visiting the Spa “nescens” at the Alpengold Hotel was a nice and relaxing experience. I had two vouchers for a half day Spa (4 hrs entry) and a 60 min. massage. My friend booked a half day Spa entry for CHF 70 and a 30 min massage for CHF 120. After a warm welcome at the reception desk each of us got a bathrobe and single use slippers. After changing into our swimsuits and putting on bathrobe and slippers, we were led to the Beauty area where we were welcomed by two masseuses one for each for us. After filling out the ”medical” form, we were led each by her own masseuse to the massage room. Soft music was playing, and the massage was relaxing and soothing. After the treatment we went to the Pool area which is a small indoor swimming pool and a small outdoor swimming pool, with massage nozzles, which is heated at 34°C. There are lounge chairs by the indoor pool, a Samovar for hot tea, as well as fresh Lemon water. Bath towels as much as you need. All in all, very comfortable. The only “downer” were the kids jumping into the indoor pool all the time – no chance to relax. Frankly – with a fee of CHF 70 for 4 hrs Spa area (no treatments included!, I think there should be rules, that guests are having a quiet place to relax after a treatment. As a member of leading Hotels of the World it is not the first time for me spending some time overnight, or for wellness at a 5* Hotel. And I am used to a quiet area in a Spa. On the other hand, security for guests at the pool is high. A staff member was all the time mopping the water off the tiles, which was left from the kids jumping into the pool. I would like to thank for this care and foresight. Don’t miss the chance experiencing this Spa, with wonderful mountain view and very good, friendly, and helpful staff as well as very well-trained and friendly masseuses.