Hotel berhampiran Pischahorn, Klosters Serneus

The hotel is good located. Near by a bus station. Hotel is new and modern, however we have seen a lot of things which needs to be repaired. Parking is expensive with 24 euros per day. Smell in our room was terrible on arrival. Until I noticed that in the shower the cleaner removed the water outlet so that the bad smell could come in. Only one of the restaurants was open and not much of selection is possible. I would not recommend the restaurant. Waiter said to my daughter that the spaghetti from kids menu is too small and he will make it bigger, then charged 28 euros instead of 18. The Spaghetti was tooooo Al dente. Most of the waiters are unfriendly and let us not feel welcomed. Overall: we will not book this hotel again. My friend got a handicapped room even he booked the higher category. It seems they had no other room but they did not tell him during checkin. When he asked later they offered another room after 2 days. We complained that we don't like the room but they said many people like it.. Hey, hotel management, when somebody pays so much for a hotel who is not handicapped he don't like a shower curtain instead of nice glass walls, he don't need open space concept cabinets, he needs normal cabinets with doors, he may like to sit on the sofa.. But there was no sofa. Heating? Not on by purpose. Only when we complained they turned the heater on after 1 day. Instead they provided mobile heater . We talked to other guests who had the same issue. 5* hotel? The pool temperature was way too low. The noise there unacceptable due to the design which is simple painted concrete walls. Spa are is 3 star only. Nothing which let you stay there for long. Breakfast was quite good we enjoyed this the most. To leave the hotel everybody is using the way over the ski room...terrible layout. The layout is not well planned.

We stayed here for 4 nights over New Year. Booked this hotel as very few hotels offer anything less than a full week. It’s only a three star hotel with no frllls but this makes it comparatively good value for Switzerland. We had two interconnecting rooms for the 4 of us which worked really well. Rooms were spacious with balconies and decent storage space. Bathrooms quite small but showers incredibly powerful (and hot). Bar is self service but selection is fine and lounge area is comfortable. Very good breakfast choice. Staff all very helpful and friendly. very good location - 2 minutes walk to either train or bus station which makes it easy to get to Klosters Platz or Davos. 5 minute walk to the Madrisa lift. I would stay here again

At first of all when we came to the hotel and on the reception they didn’t find our reservation. The check in is from 15:00 , we came at 16:30 and we must wait for our room without any apologize or compensation. Check in was terrible, I didn’t get any informations, I must to ask where and when is breakfast. I didn’t know nothing about dinner, spa about anything. The dinner and breakfast was really good and staff was very nice. But after our stay I wrote to hotel because I forgot my cosmetic bag in the room and I still didn’t have any answers!!!