Hotel berhampiran Beukenhof, Kluisbergen

My partner and I travelled to Ibis Kortrijk on the way back from the alps for a few night. When we arrived, the reception were polite and informative which we appreciated greatly. We were given a room card on the third floor, the corridors were dark and outdated making it an unpleasant feeling. Our room was no better, photos online of the rooms are very misleading and after we paid over £200 for 2 nights, we were not happy with the room considering we were shown different photos of our room when booking. We went back to reception and asked to upgrade our room, in the end we ended up spending £220 for 2 nights which is obscured for an ibis hotel. We also paid an additional €20 for late departure (17;00 instead of 12;00) as we had a late euro tunnel to catch. The following morning, the breakfast was okay. The yoghurt was all curdled, there were flys on the food and fresh food wasn’t brought out regularly. Once the fruit in the clear container was done, they didn’t bring more out?? The bread and meat however was lovely. But this area needs improvement. The room key cards also disactivated themselves so frequently. We would go out to explore, come back and doesn’t work on the room, so we made numerous trips to and from reception getting this sorted. Parking was near the hotel, but at an underground car park. No street parking nearby. For 2 nights in the hotel, parking cost us €55. €55 for parking, €240 for the hotel including late departure in means almost €300 for 2 nights at an ibis!!!!! The bed was comfy, but the towels in the bathroom were big enough to cover 1 leg, let alone a whole body. The bathrooms were also not particularly clean which again is such a shame, these are such small things to get right! Finally when we came to departure, it came to 12;00 and we had people knocking on the door waking us up as we were trying to get final bits of sleep before a long journey to say we need to leave and we had explained we weren’t checking out until 5. We then go back to bed and at 12;30 reception called saying we’re 30 mins late from checkout???? We had paid the additional €20 for late checkout and this should’ve been communicated and added to the system as we were woken up twice from this which again isn’t on. Overall a pretty disappointing stay. Save your money and go elsewhere!!

Réservation que nous avons fait à la dernière minute et malgré cela l'hôtel nous a reçu de la meilleure des façons. Très bonne réception, la chambre a été prise très rapidement, l'endroit nous était idéal. Petite chambre mais tout y était. De plus nous avons égaré une paire de lunette et l'équipe s'est chargée de nous l'a renvoyer ! Bravo et merci !

Attractively designed, modern hotel close to the station in Kortrijk. Room was relatively basic but clean and comfortable with a great shower. Jules Bar - great vibe, buzzy with indoor and outdoor tables. Bar food was tasty and well presented with a great selection of wines and spirits. Restaurant in the hotel was excellent too. Breakfast buffet-style with freshly cooked eggs/omelettes etc. good choice of options. Note - the slightly alarming toilets on the ground floor that have one-way glass! :-)

We have booked a suite for 2 nights. It is much more dressed up room since we have used it few years ago - shortly after its opening, it has pictures, shelves and other decorative items making it look more homely in modern scando style. It is very spacious and clean and mini fridge had complimentary drinks. Windows open, we did not use aircon. I liked that it was switched off upon arrival. Temperature was comfortable, not too warm or cold. Bathroom is superb with softest bathrobes I have ever had! They even add Rituals toiletries. Parking is free in front of the hotel but not gated. As gold member I got little handwritten card with three chocolates in the room and 2 drink vouchers which I had to chase. We chose coffee which was very well presented and large glass of wine which was good quality. When I requested late checkout by just 1 hour, they wanted to charge me extra - I had to remind them it is part of my membership privilege… What prevents me from giving it 5 stars is that they have not prepared sofa bed for our teenager- although reservation was for 3 people and I reminded them in extra requests section. When you arrive on Fri at midnight last thing you want to do is to chase it. In the middle of first night, suddenly TV has switched on by itself which woke us all up! Not sure if it was some sort of stupid alarm setup or what but they should reset settings before new guests check in! Overall I would return for quality of suite accommodation.

I booked this stay not to lose the points I had accumulated so far. We stayed here one night and were warmly welcomed by the manager, who extensively explained the details in these weird times. We took the breakfast for €10 p.p. additionally. Being it a delivery, the breakfast was ok. The junior suite in 130 was big with an extensive bathroom and amenities. The bed is very comfortable. The advertised balcony was not really a balcony but a platform where the air-conditioning unit was placed. The access is not via a door, but via a window.