Newly built and just operate only for few months so there are MANY LACKING. PLEASE CAREFULLY CONSIDER BEFORE BOOK THIS HOTEL 1. Unprofessional and not well-trained staffs. Staffs at front desk have poor attitude and lack of service mind. They were so rude and never known their own mistake and not even say any apology word to guests. 2. Poor management. Eventhough hotel policy stated that check in time start at 2.00 pm., when guest arrived at 4.30 pm., front desk just said that rooms weren't ready and then they ignore guests. Just let us stand there with our luggages. That was very confusing. 3. Lack of problem solving skill. When our superior rooms were not ready (at 4.30 pm.) and we asked the hotel how they gonna handle this problem. They told us that we can check-in at delux type instead. It's shocking. How they want to downgrade our room when it 's hotel's fault. Then i ask why they didn't inform guests beforehand, front ladies just said that because guests booked through agent (agoda) so they have no customers' contact. And ask guests to speak to agoda instead because hotel prefer to talk with agent not guests ???? 4. No Elevalator and No bellboy. You have to carry your luggages by yourself to second floor and third floor 5. The entrance from main street 's quite small and a bit weired. The hotel area just hide behind other building so you cannot easily see from the main street. cons: 1.The owner 's friendly but not their staffs 😓 2. Room is new and spacious In conclusion : If you don't mind about service and can ignore poor attitude and rude staffs, it's fine to stay here. But if you expect standard hotel service, please look for other place. Frankly Speaking, with the same room rate, you can book much better hotel ( higher star and services)
Cemerlang
5 Ulasan