Pengguna Tetamu
13 Februari 2025
The room was okey, the environment was stunning, the housekeepers were so kind as well as the restaurant staff. But I would never get in mind to return to this place. The service overall was below all criteria. The main receptionist gave us a cold reception when we arrived. Everytime I enter the reception to ask something and start the conversation by saying “Hello”, she does never answer me, she just rolls her eyes and sighs. She scolded us after we charged our electric bike at the reception, when my motorbike was blocked by their motorbikes they rent out, she couldn't care less. Instead, I had to move the 12 motorcycles myself so I could drive out. Service and the guests experience is something they not prioritize at all.
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