Mountain Resort Koh Lipe

Koh Tarutao National park is a GEM! 💎 We spent an incredible 9 days in a Grand Garden room and it was great. Location location location! Very nice staff everywhere and the shuttle to walking street was effective. You can book all of your transportation with them through email and even book a private boat to come pick you up for a day (DO IT!). Con’s: 1 Groundwater supply. It is brown and ruined multiple clothing items of white color. 2 Breakfast: while there was a large selection, only a select few items were healthy options. Symbolic cafe at the beach has way better options, but it’s expensive and not included. The orange juice is fake with sugar and so are the other drinks available. Again the staff were great but please consider removing the gesture from the man at 10am who tells each table that breakfast is ending. There are signs and the timing is listed in the booking details, it felt insincere and you could tell he wasn’t comfortable doing it either. 3 the cleaner was ineffective, leaving the ground water stains to build up in the sink and the toilet. Changed sheets every 3 days even though they were brown from the water. She was kind and sincere.

Everything was great until a cockroach appeared in our room (no: 059) on 31/3 around 11.50pm. We were all disturbed by it and couldn’t go back to sleep. We even flipped over the beds to look for it but it was hiding. To make things worst, we found another cockroach which was dead behind the bedside cabinet. I went to the reception to request changing rooms, no one was there. I tried calling the emergency number many times, however, no one picked up. The reason your staff gave me in the morning was that they were all asleep when I was dialling the numbers and it was raining, which is completely unacceptable. Why is the emergency number provided for guests when there’s no help available? We felt so helpless in the middle of the night and stayed awake the whole night. I trust that Mountain Resort values guest satisfaction and will take the necessary steps to address this issue appropriately. Sent an email on 2/4 but there’s no reply until now.

We only stayed here a couple of days as we were a bit dubious of the hotel. I have to say that we wish we had stayed much longer. This hotel is fabulous. From the rooms to the views to breakfast and the amazing staff. We are even considering going back these again in the near future

Nice bedroom with lots of space. Free toiletries, bottle of water, robe, umbrella, beach towels and slippers. The free shuttle to walking Street works well. Enormous breakfast with plenty of choice. The only thing less good is the staircase to the beach (I think it's well over 70 steps). However in terms of the beach quality is located on the best spot of the island.

The bathroom equipment is very old and looks dirty. I am worried about the hygiene when staying here. The staff did not come to clean the room every day. The breakfast is quite rich, but I am still worried about the ingredients because there are a lot of flies. What made me angry was that on the day of leaving, I asked the staff to call a taxi to send me to the dock, but the driver sent us to the wrong place. I asked the dock staff and I found out that if we hadn't arrived earlier, we would have missed today's boat.

Room is very nice, location is a bit far from main walking street but knew this before, well worth it for that beach and water, lovely and quiet. Super relaxing.