Ulasan Kobe Sannomiya Tokyu Rei Hotel

Jawapan daripada Pihak Penginapan: We are delighted to know that you found our location convenient for accessing JR and the Port Liner, and that you enjoyed our branded amenities.However, we sincerely apologize for the condition of the bed sheets during your stay. Finding blood stains on the sheets is completely unacceptable, and we deeply regret the discomfort and disappointment this caused you. Please rest assured that we have shared your comments with our housekeeping team and are reinforcing our inspection procedures to ensure this does not happen again.Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service. We truly hope to have the opportunity to welcome you back and provide you with a much more comfortable experience on your next visit to Kobe.

Jawapan daripada Pihak Penginapan: 非常感謝您選擇入住神户三宮東急REI酒店，並在百忙之中分享如此詳細且温暖的入住體驗。得知您對酒店優越的地理位置、便捷的交通、早餐、自助餐的豐富選擇、客房的舒適與整潔，以及周邊生活設施的便利性都給予了高度評價，我們感到無比欣慰。您如此細緻的分享，相信也會為今後計劃前往神户旅行的客人提供非常有價值的參考。能夠讓您的旅程更加輕鬆、愉快，是我們全體員工最大的榮幸。尤其看到您提到"以後還會再次入住"，這是對我們最珍貴的鼓勵，也是我們不斷提升服務品質的動力。今後我們將繼續努力，為每一位賓客提供更加舒適、貼心的住宿體驗。衷心期待在您下次來到神户時，能夠再次為您提供服務。祝您生活愉快，旅途順利，期待與您再次相見！

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share such a detailed review. We are delighted to know that you were satisfied with the hotel's value for money, room size, and convenient location. We especially appreciate your recognition of the service provided by the front desk staff. It was our greatest satisfaction to be able to facilitate your early check-in when your family member was unwell and to make you feel at ease and comfortable. Your encouragement will be shared with our staff, which is a great motivation for us. We also appreciate your positive feedback on the hotel's convenient location. The hotel is close to the airport bus station, Sannomiya Station, and numerous restaurants, and we hope to bring more convenience and a pleasant experience to every guest's trip to Kobe. We sincerely apologize for the issue you mentioned regarding the road construction making the hotel entrance less conspicuous. Your valuable feedback is very important to us, and we will continue to optimize our signage to minimize any inconvenience to our guests. Thank you again for your support and recommendation. We look forward to providing you and your family with a warm and comfortable stay on your next visit to Kobe. Sincerely, Kobe Sannomiya Tokyu REI Hotel

Jawapan daripada Pihak Penginapan: Thank you so much for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your experience. We are delighted to know that you were satisfied with the hotel's location, convenient transportation, and surrounding environment, and we are also pleased that you praised the cleanliness and comfort of your room. It is our greatest honor to have provided you with a convenient and enjoyable experience during your trip to Kobe. Moving forward, we will continue to strive to improve our service quality and accommodation experience, aiming to provide every guest with a more reassuring and comfortable stay. We look forward to your next visit to Kobe. All of our staff sincerely look forward to your next visit.

Jawapan daripada Pihak Penginapan: Thank you for staying at Hotel Tokyu Sannomiya, Kobe, and for sharing your valuable review. We are delighted to know that you were satisfied with the hotel's convenient location, excellent value for money, and easy access to JR Sannomiya Station and the USJ bus stop. We are also pleased that the wide variety of dining options nearby made your trip even more enjoyable. We will continue to strive to provide every guest with a comfortable and convenient accommodation experience. We look forward to your next visit to our hotel in Kobe. We sincerely hope you will visit us again.

Jawapan daripada Pihak Penginapan: Thank you for choosing to stay at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share such a detailed experience with us. We are delighted to know that the hotel's convenient location and the abundance of shops and supermarkets nearby made your trip to Kobe easier. It is our honor to be a part of your exploration of Kobe, a charming and walkable city. As you mentioned, there is currently ongoing renovation work around Sannomiya Station. Thank you for your understanding and patience, and we are glad that this did not significantly affect your travel. Whether you are sightseeing in Kobe or traveling to Osaka, Umeda, or other areas, our hotel hopes to be a convenient base for your journey. We especially appreciate your recognition of Kobe's "City Walk" charm. We believe that Kobe will present different scenery and charms with the changing seasons. Your comment "I'd like to come again next time" is the most precious encouragement to us. We look forward to welcoming you back in the future and providing you with an even more comfortable and enjoyable stay. We sincerely look forward to seeing you again!

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your wonderful review.We are delighted to hear that you enjoyed our convenient location near the train and bus stations, as well as the many restaurants, cafés, and bars around the hotel. It is also great to know that the airport limousine bus access and the nearby convenience store added to the comfort of your stay.We truly appreciate your kind comments regarding the cleanliness of the hotel and the comfort of the bed. Knowing that you were able to sleep well is very rewarding for our team.At the same time, we sincerely apologize that only smoking rooms were available during your stay. We appreciate your understanding and are pleased to hear that it was still reasonably comfortable for you as a non-smoker.Thank you once again for your valuable feedback. We look forward to welcoming you back to Kobe Sannomiya Tokyu REI Hotel on your next visit to Kobe.Warm regards,

Jawapan daripada Pihak Penginapan: Thank you so much for staying at Kobe Sannomiya Tokyu REI Hotel and for sharing your detailed feedback. We are delighted that you appreciated the hotel's location, convenient transportation, and the easy access to nearby shops and restaurants. These are all priorities for us to ensure our guests have a comfortable stay. Regarding the odor issue you mentioned, we appreciate you informing us that the room was actually clean and odor-free during your stay. We understand this may have caused some confusion with your experiences in other cities, but we appreciate your clarification. We also value your feedback on the hairdryer's power and will use it as an important reference for future equipment checks and improvements. If you have any requests or suggestions for your next stay, please feel free to contact the front desk. We are happy to assist you. Due to structural limitations, the guest rooms and lobby have limited space, but we will continue to strive to provide all our guests with a comfortable, clean, and convenient stay. We look forward to welcoming you back to Kobe. Have a pleasant trip!

Jawapan daripada Pihak Penginapan: Thank you so much for choosing to stay at Kobe Sannomiya Tokyu REI Hotel and for taking the time to leave us such a warm review! We are delighted to hear that you were satisfied with our service, location, and bathroom space. We are especially encouraged by your comment that you would definitely stay here again next time you visit Kobe. We are also pleased that the hotel is surrounded by a variety of restaurants, which added convenience and enjoyment to your trip. We will continue to strive to provide every guest with an even more comfortable and thoughtful stay. We sincerely look forward to your next visit and wish you a pleasant stay!

Jawapan daripada Pihak Penginapan: Thank you for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your valuable feedback. We are delighted to learn that you were satisfied with the comfort of your room and the hotel's convenient location. Making your trip convenient and comfortable is always our goal. We also appreciate your valuable feedback on the lobby. We sincerely apologize for not fully meeting your expectations. We have carefully recorded your feedback and will use it as an important reference for improving our facilities and services in the future. Receiving your affirmation of "I will come again next time" is a great encouragement to us. We sincerely look forward to your next visit and will continue to strive to provide you with an even more pleasant and satisfying stay experience.

Jawapan daripada Pihak Penginapan: Thank you so much for choosing to stay at the Kobe Sannomiya Tokyu REI Hotel for the first time and for sharing such a detailed review. We are delighted to know that you were satisfied with the hotel's facilities, price, and the convenience of shopping and dining in the surrounding area. The Sannomiya area is very convenient, and the convenience store on the first floor provided great comfort to guests, which we are very pleased to say added to your trip. Regarding the construction issue you mentioned at the hotel entrance, we have received your valuable feedback. The construction is a short-term environmental improvement project, and we sincerely apologize for any inconvenience caused. We will continue to monitor the signage and services to minimize the impact on guests' travel. We look forward to serving you again in a more comfortable and convenient environment when you visit Kobe next time. Have a pleasant trip!

Jawapan daripada Pihak Penginapan: Thank you for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your valuable feedback. We sincerely apologize that we were unable to process your cancellation request due to changes in your travel plans. As your reservation is subject to the established terms and conditions, we were unable to process the cancellation. We deeply regret any inconvenience or trouble this may have caused and appreciate your understanding. Nevertheless, we are truly grateful that you ultimately adjusted your travel plans and chose to stay at our hotel. Moving forward, we will continue to strive to provide every guest with more meticulous and thoughtful service, and to make booking instructions and related policies as clear and easy to understand as possible. We sincerely look forward to providing you with a pleasant and comfortable stay on your next trip to Kobe.

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed our convenient location and found it easy to access restaurants, shopping, public transportation, and the airport limousine bus terminal. It is always rewarding to know that our location helped make your stay more enjoyable.We also appreciate your understanding regarding the roadworks in front of the hotel. We sincerely apologize for any inconvenience this may have caused during your visit and thank you for your patience.We truly appreciate your valuable comments and hope to have the pleasure of welcoming you back whenever your travels bring you to Kobe.Warm regards,

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your wonderful review.We are delighted to know that you enjoyed our convenient location near the station, as well as the nearby restaurants and convenience store. It is also great to hear that you found our hotel clean and comfortable, and that the water filtration station added to your stay.Your kind words encourage our entire team to continue providing the best possible experience for our guests.We truly appreciate your feedback and look forward to welcoming you back whenever your travels bring you to Kobe again. Safe travels!