Guest User
June 24, 2024
We stayed in The Carlton for 4 days and 3 nights. Pros - The staff in Carlton were very good. We want to specifically appreciate Senrayan for assisting us very well during our stay. He was very friendly and very polite. Kudos to him and other staff, especially, in their in-house restaurant for providing a very good customer experience. - The Carlton is right next to the Kodai Lake and the views from the balcony in rooms facing the lake are very picturesque - The Carlton also has an old world charm and has a quaint interior. It has very well maintained lawns and overall the property is well maintained. Cons - In the room, we were given, there was abysmally poor soundproofing. We could literally hear every word spoken by the guests staying in the other room and they could have easily heard every small sound from our room. This led to a huge lack of privacy for us which is such a deal breaker. There was a door connecting the two rooms that was sealed shut. However, the presence of that door seems to show that the 2 rooms were probably meant for a larger group of guests to occupy as a single unit. The management seems to have converted that into 2 separate rooms which created a gaping lack of privacy. We brought this to the attention of the hotel but still had to spend 2 nights in that room and were moved to a different room only on the 3rd day. One expects better from a hotel like ‘The Carlton’ and not falter on something like basic soundproofing of rooms.