Pengguna Tetamu
15 Mac 2023
We had such high hopes for The Nest Samui, it was our only luxury stay while travelling around Thailand. After initial good impressions, friendly and speedy welcome/check in we quickly discovered a lizard in the room. We asked the owner to help us remove the lizard but he said there’s no point because they’ll just come back in. We weren’t best pleased with his response and the prospect of sleeping with lizards in the room. And of course the lizards will just keep coming back in because of the gaps in the “locked/closed” door (see pictures). The owner said this was normal however of all our other accommodations in Thailand didn’t have any insects/lizards and all the windows and doors closed properly in other accommodations. There were also mosquitos in the room. The windows do have mosquito screens on them but only some fit properly basically making them pointless (see pictures). Also the lane up to the hotel is full of rubble, stones and broken glass, I actually cut my foot on one of the rocks, so be careful! We ended up checking out only 1hr after checking in. The owner offered no refund or apology, just a simple “if you want to check out that’s fine”. This was the only hotel we booked on *********** that was pay in advance with no cancellation/refund policy and we now know why. I doubt this is a first time issue. We contacted *********** for help and advice and their customer service was great, the owner of this property was unhelpful.
Terjemah