Pengguna Tetamu
27 Ogos 2024
Had enquired for an early check-in but that wasn’t available. They said i could have a meal at their amazon lounge and wait till they get the room ready. The elevators and the restaurant smelled heavily of cockroaches. The plates, glasses and cutlery had the same cockroach smell and we could hardly eat at the place because of this. The restaurant was so dingy and there were baby roaches on the tables, below the glass top. The room provided was not maintained well at all. The laminate from the particle board was all broken, there was no toilet paper, the shower are had the metal frame but no glass. The shower lever didn’t work. I had to get myself switched to a different room but that too was only marginally better. Never expected such a poor experience, especially at a hotel that seems to have high ratings and the fact that their tagline is “royalty redefined”
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