Hotel berhampiran Municipal Museum of Stefan Żeromski and His Family, Konstancin-Jeziorna

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

Das Hostel liegt wirklich super und direkt an der Altstadt. Die nächste Bushaltestelle ist etwa 200m entfernt. Bis Warschau Centralna läuft man etwa 40 Minuten oder man nimmt eben den Bus oder die Metro. Das Personal ist sehr freundlich und hilfsbereit. Man bekommt Tipps zum Essen und zu Aktivitäten. Zudem wird vom Hostel mittwochs bis sonntags abends immer Programm angeboten. Im Garten/Terrasse kann man leicht andere Reisende kennenlernen. Wir waren in einem Doppelzimmer und das war eigentlich echt schön. Es war sauber und hatte einen Schrank und Dusche und WC. Leider war der Wasserdruck im dritten Stockwerk sehr gering und die Matratze schon etwas durchgelegen. Essen gibt es im hostel abgesehen von snacks nicht, dafür aber einige Getränke. Die Küche ist sehr sauber und hat weitgehend alles, was man braucht. Ebenfalls hilfreich ist der Aufzug, wenn man Gepäck mitbringt. Alles in allem trotz der zwei kleinen „Mängel“ sehr zu empfehlen. Ich würde es wieder buchen.

---- SCAM ALERT ------ As airline crew I stay at 60 + hotels a year And I will advis you to stay away from Platinum Residence if in Warsaw. The charged our account without notice. Reason : some make-up on towels No information at all.. just withdrawal the money for your account. The could write anytime to us via the booking information... But nothing... The just withdrawal you money😨😨 As a traveller I strongly advis you to find another place when in Warsaw in Poland. ----SCAM ALERT !!!---

Bardzo fajny hotel. Blisko centrum. Pokoje czyste i komfortowe. Obsługa kompetentna i miła.

The hotel is close to the airport and the price is very reasonable. The only problem is that there is no direct bus or shuttle bus to the airport which means it will take you about 20 min to get to the airport. Others are very satisfactory.

сетевой качественный отель, самодостаточный, со спа и бассейном, номера просторные и теплые (декабрь 2022), но далеко от центра и общественный транспорт неудобный.

Everything was great, especially the amenities with many restaurants, bars, a spa, a gym... I have however to mention that the trainee receptionist who checked me out was not particularly friendly. She told me I could not use the gym after checking out. This is very surprising in an airport hotel - far from the city - where many people will have to wait for their afternoon or evening flight long after checking out. Thankfully I asked again to another staff in the afternoon, who was more than happy to give me access to the gym. I would therefore recommend that the trainee in question improves her hospitality skills.

Don't make a mistake I made and don't stay at this hotel; I have experienced truly spartan conditions for £61 per night. The basic room here is more basic than a hostel in Cambodia; for this price you get a microscopic room where you feel you might suffocate at any minute; a bathroom has glass features all over so you can be seen from across the street while you are taking a shower. There is no kettle, no tea or coffee, no tissue, no fridge, no glass to use for your own drink that you may have brought from the shop. Reception staff were cold and formal with no pleasantries whatsoever. I am appalled how a hotel can charge the above amount for literally nothing other than a bed. This is my fourth time in Warsaw and all previous accommodations were brilliant; I can honestly say, this hotel is beyond awful;

Great quiet place close to the airport. Ideal for people who need to spend a night before the flight. Airport is 15 min public transport ride away. Hotel provides breakfast but there is McDonalds nearby as well. The room had an aircon to quickly warm up the space