Hotel berhampiran Lapangan Terbang Kooddoo, Pulau Kooddoo

Firstly a small and cute island. All stuff were helpful and friendly. Sea and the beach were amazing. Foods and all items for eating were well prepared. An amazing holiday in general… Thanks to all who was the part of Mercure hotel for adorable memories… Hope we will visit again in near future..

The resort in itself is insanely beautiful, to say nothing of the interiors of the beach villa and the water villa. We chose sunset villas for both and it was worth every extra penny we paid. Also, we chose full board in which you get unlimited beverages + option to dine in at their French, Italian and Cantonese fine dining restaurants. Each staff member was really hospitable but would like to give shoutout to some of them: Albina was really really sweet, helpful and hospitable and checked us in. We would always call the reception and ask for her if needed any help and she would always revert back soon. Hafiz at the dining room, Dhigurah went way beyond to see if we liked the food and even offered to have Indian options cooked for us as we are Indians. Micah at the dining room was very welcoming and always clicked our photos with a smile even though we pestered her a lot. Ramesh at the beach bar is too good at mixology. Please ask him to surprise you with cocktails and your mind will be blown. All in all, we are really happy we chose residence as our honeymoon destination, couldn’t have been better

Fabulous service, lovely setting but some areas to improve. We had a lovely beach villa 205 and the setting was super with a great view and very secluded. The villa was comfortable and spacious. Island is the smaller of two joined by a 1.5km bridge. It is the better of the two, if you like a more intimate affair. The positives. Staff are all polite and helpful. The standouts were found in the beach bar / sunset grill Ramesh and Rasal were incredibly helpful and accommodating. Ramesh is the manager I believe of this section and is super professional. Nothing was too much trouble. Rasal was very friendly and couldn’t be more helpful. Both had to cover for the lack of experience of others. The star of this area was Arjuna . He made our time at the sunset grill very special. Very attentive, professional and we felt special. But he is let down somewhat by the quality or experience of the team there Meaning he had to cover for others. But he is a real credit to this organisation and should be recognised for his talent in hospitality. Thank you. Now some areas we think can be improved. Apart for the sunset grill where you can have a sunset drink, provided you have a table booked to eat (staff did bend the rules.. thanks)… there is no where else to sit outside and have a drink. The library bar area seems a missed opportunity to do something different. Cartoons on the tv don’t lend to a relaxing location. The dining room has a nice setting on the sea but it felt a little soulless. To be honest having the same menu as the sunset grill was a disappointment. Maybe this could be a better a la carte restaurant. French restaurant at the end of the pier was a nice idea but the wind direction unfortunately made it less special. Mother Nature to blame. However the menu was more international and less French. To be honest the meal we had was average. The burrata starter was pretty tasteless. Unfortunate. Sunset grill BBQ evening. If you are on bed and breakfast. I would avoid. $220 for food only which wasn’t particularly special. The Clarins spa offered a great massage and facial. But with tax and service charges on top it was expensive at over $450 for a couple. It just seemed that there were some areas that could be improved. We did have a relaxing time. But the staff I mention above really made the difference. One last point. The house lagoon is pretty devoid of life from what we saw. There are other islands with better wildlife in the lagoon / reef.

Peluang untuk penambahbaikan: bilik 1. pertimbangkan untuk menggunakan botol kecil air yang boleh dimuatkan ke dalam peti sejuk bar. Air sejuk selepas hari yang panas adalah pengubah permainan! Melange 1. Surf and turf: udang besar dan daging udang galah dibekukan dan tidak begitu menarik. Selepas memanggang, daging itu ternyata separa basah, iaitu padam. 2. Cadangan: untuk pemanggang, masak mengikut pesanan dan bukannya menyediakan makanan dan biarkan di bawah lampu pemanas. i.e. Potongan daging kambing, daging babi, siakap panggang dsb. Makanan yang baru dipanggang lebih enak dan mengekalkan kualiti yang tinggi. Makanan panggang yang ditinggalkan di bawah lampu pemanas menjadi sama ada basah atau terlalu keras. 3. Cadangan yang sama untuk wafel sarapan pagi: buat mengikut pesanan daripada biarkan di atas pinggan sedia untuk digunakan. Contoh perkhidmatan yang hebat: 1. Mariana membantu menyediakan baldi ais champagne untuk kami walaupun ulasan bulan madu itu pada asalnya tidak didaftarkan oleh trip.com dan pullman. Dia sangat membantu dan mengingati apa yang pelanggan katakan. Markah teratas dan amat dihargai! 2. Semua pemandu buggy memberi salam semasa menjemput dan ada juga yang keluar dari jalan mereka untuk mengundur supaya kami dapat merakamkan sinar manta di perairan cetek di luar vila kami. Benar-benar layak mendapat teg perkhidmatan yang hebat! 3. Semua pelayan yang berkhidmat di semua restoran sentiasa bertanya sama ada kita mahu air bermula. Rasanya seperti SOP tetapi kami menyukainya! Konsisten dan servis dengan senyuman! Benar-benar pengalaman yang hebat dan ingin kembali lagi!