Hotel berhampiran Groeninge Monument, Kortrijk

My partner and I travelled to Ibis Kortrijk on the way back from the alps for a few night. When we arrived, the reception were polite and informative which we appreciated greatly. We were given a room card on the third floor, the corridors were dark and outdated making it an unpleasant feeling. Our room was no better, photos online of the rooms are very misleading and after we paid over £200 for 2 nights, we were not happy with the room considering we were shown different photos of our room when booking. We went back to reception and asked to upgrade our room, in the end we ended up spending £220 for 2 nights which is obscured for an ibis hotel. We also paid an additional €20 for late departure (17;00 instead of 12;00) as we had a late euro tunnel to catch. The following morning, the breakfast was okay. The yoghurt was all curdled, there were flys on the food and fresh food wasn’t brought out regularly. Once the fruit in the clear container was done, they didn’t bring more out?? The bread and meat however was lovely. But this area needs improvement. The room key cards also disactivated themselves so frequently. We would go out to explore, come back and doesn’t work on the room, so we made numerous trips to and from reception getting this sorted. Parking was near the hotel, but at an underground car park. No street parking nearby. For 2 nights in the hotel, parking cost us €55. €55 for parking, €240 for the hotel including late departure in means almost €300 for 2 nights at an ibis!!!!! The bed was comfy, but the towels in the bathroom were big enough to cover 1 leg, let alone a whole body. The bathrooms were also not particularly clean which again is such a shame, these are such small things to get right! Finally when we came to departure, it came to 12;00 and we had people knocking on the door waking us up as we were trying to get final bits of sleep before a long journey to say we need to leave and we had explained we weren’t checking out until 5. We then go back to bed and at 12;30 reception called saying we’re 30 mins late from checkout???? We had paid the additional €20 for late checkout and this should’ve been communicated and added to the system as we were woken up twice from this which again isn’t on. Overall a pretty disappointing stay. Save your money and go elsewhere!!

With out question the best hotel and brasserie in Kortrijk. I've stayed there on several occasions while visiting family. I love the friendly, sincere hospitality and attention to detail. Don't miss eating in the brasserie, the food is delicious and far superior to other option in the area. I held a private function there for 20 people, the staff handled the logistics perfectly and the meal was delicious.

Check in was easy, and the friendly staff had our keys ready & waiting for our arrival--all hotels should do this! The hotel has several fairly swift lifts. The room was well lit and large. The bed was comfortable with soft sheets and non-feather pillows--great for allergy sufferers. There were nightstands on each side of the bed with power outlets near the floor--good for two people to charge devices at bedside. The room had a coffeemaker, mini fridge, iron, and ironing board. The shower water pressure was good & the hot water stayed hot. No visible mold in the showers--good job, housekeeping! The towels were just so-so. I've stayed here before & would happily stay again as long as I continue to get good rooms.

I booked this stay not to lose the points I had accumulated so far. We stayed here one night and were warmly welcomed by the manager, who extensively explained the details in these weird times. We took the breakfast for €10 p.p. additionally. Being it a delivery, the breakfast was ok. The junior suite in 130 was big with an extensive bathroom and amenities. The bed is very comfortable. The advertised balcony was not really a balcony but a platform where the air-conditioning unit was placed. The access is not via a door, but via a window.

Om eerlijk te zijn, het lijkt mij een niet goed gemanaged hotel. Gedateerd design van 2008, mooi maar niet meer up to date. Koel. Jammer want er is zeker potentieel. Het zit ook in kleine dingen, praktische zaken in de kamer zoals tissues, USB aansluiting, bluetooth radio, open badkamer met toilet tot uniformiteit van het personeel. Weinig sfeer, zoals achtergrond muziek en echte planten zouden het geheel wat huiselijker maken. Het ontbijt voor 25€ is basic zonder warme gerechten als roerei of iets anders, wel vers fruit om een positieve noot te geven. Wellness beperkt zich tot enkele dagen waardoor je als gast er niet altijd gebruik kan van maken. Jammer. De dame aan het onthaal was wel vriendelijk en behulpzaam bij aankomst. Niemand gezien bij vertrek.

Zeer vriendelijke gastvrouw, schone kamer, goede parkeergelegenheid en lekker ontbijt.