BehBear
April 4, 2024
My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations.
The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff.
I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression.
I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service.
Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu.
Warm regards,
Lydia