This was the second time we stayed in this hotel after a pleasant stay. Unfortunately this time was different, we booked a van service with the hotel to take our elderly parents to Phuket Old Town Bus Station and paid at the reception. When the driver arrived the next day he announced to our non English speaking parents that he would drop them outside of town near his office. When we went down to solve the misunderstanding the driver started to very aggressively yell at our 70 year old parents. Finally he complied but when we complained about this behaviour to the hotel staff suddenly the receptionist spoke 0 English, we talked to the reception manager who was also extremely impolite and unpleasant. Very disappointed with the hotel service, cannot be trusted.
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