Hotel Perniagaan di Kuala Kuantan

first masuk bilik bau smelly tapi nasib baik bile complaint managment bagi tukar bilik . parking die bawah bangunan agak menyeramkan sbb sempit dan bertingkat . tapi view cantik

Semua ok kecuali 2 je. 1- lantai tile,bangun pg sejuk xleh jln woo..kena sediakan selipar yg kebanyakan hotel kt cameroon buat.baru selesa.nak tukar pakai carpet modal besar lak.😅 2-room servis.hanya pegi tukar towel dan tp4 air mineral je..cadar xtukar dan katil xkemaskan..xnak tukar xpe asal kemaskan je..😅😅..sb hotel 2bintang pon dia kemas.😅 Tp servis lain superb👍👍.lagi2 servis kaunter dan ballroom.👍👍

Ia sepatutnya menjadi hotel terbaik di kawasan itu. Terdapat dua kolam renang, dan kanak-kanak sangat seronok. Tapi sebab dekat dengan laut, masih boleh terhidu sedikit bau hapak masa mula-mula masuk bilik. Secara keseluruhannya bagus, perkhidmatannya ok.

Bagi saya la, mungkin hotel ni dah lama jadi peralatan yang ada dalam bilik hotel tusemua barang lama. mungkin pengurusan hotel boleh tukar cadar yang baru. dikolam juga agak berbahaya bagi kanak-kanak untuk mandi. kolam dewasa disekalikan. mungkin boleh letak tali antara air kurang dalam dengan dalam. sekian.

Bayar utk bilik lain tapi dapat bilik lain. Staff ada yg tak pro-aktif. Mcm malas dan blur. Sampah @ tray makanan yg diletak tepi pintu bilik lambat diangkat, tak diambil smpai berhari bermalam. Chef mcm tak berapa suka duduk kat booth makanan. Bila nak order masak/makanan takde.. sekali nak oder baru datang ke booith. Asyik nak kena panggil je. Time check out nak keluar main lobby dan turun tangga utk tunggu kereta takde yg ramah nak tegur tanya @ tolong angkat beg padahal depan mata diorang je. Sendirilah angkat turun tangga dan masukkan beg yg besar + barang2 ke dalam kereta. Ubahlah tabiat kerja yg tak cekap. Hargailah rezeki kerjaya. Ceria dan mantaplah melaksanakanlah tanggung-jawab anda dgn efisyen. Terima kasih.

Arrived at the guesthouse for check in quite late at mid nite. Booked for 2 rooms and requested for side-by-side rooms or very near to each other. At 1st they wanted to allocate at 2 different places which I declined. Finally, only given rooms facing slightly each other. Was informed beforehand that water heater in one of the rooms does not work, so…have to accept since we have no other choice. Have to enter different entrance from the reception area to get to our rooms as this place is of shoplots building. No lifts & have to walk up the staircase which is also not clean properly. Rooms condition are bad & not clean properly. Curtain and it’s railing are about to collapse! Linens & bedsheets have visible stains with a few ink/pen scratches on a few spots. Towels are faded with a few have holes on them. Phones in the room didn’t work or no connection to reception when tried to complain. As we are tired and lazy to go down to reception, we tried calling the reception many times using own phone but nobody bothers to pick up. At last, we use the towel and our own shirts as linen to cover the dirty linen. Lock (inside & outside) at toilet Door is broken & main entrance door only use the doorknob lock in one of the rooms. Leakage on the bottom part of the sink. Found left over rubbish in plastic bag from previous tenant(?) maybe behind the bedside table. What a mess we are in! Rooms equipped with TV but only a few channels are accessible. No fridge, provide with jug ( but you have to go down to pantry area located next to reception to get hot water) & 2 mugs. No tea/coffee/sugar & mugs have lipstick stain on them. Wifi service is stated as available but you can’t get connection from the rooms area actually…so don’t bother & dont waste time trying to get the connection. Will not stay at any of the Sun Inns chain in future.