Hotel berhampiran Lapangan Terbang Antarabangsa Sultan Haji Ahmad Shah, Kuala Kuantan

Awangan palace sangat best dan sangat sesuai untuk percutian keluarga..

Baik untuk penginapan jangka pendek harus dikekalkan dengan lebih kerap. Berdekatan dengan tapak projek begitu mudah untuk saya

Arrived at the guesthouse for check in quite late at mid nite. Booked for 2 rooms and requested for side-by-side rooms or very near to each other. At 1st they wanted to allocate at 2 different places which I declined. Finally, only given rooms facing slightly each other. Was informed beforehand that water heater in one of the rooms does not work, so…have to accept since we have no other choice. Have to enter different entrance from the reception area to get to our rooms as this place is of shoplots building. No lifts & have to walk up the staircase which is also not clean properly. Rooms condition are bad & not clean properly. Curtain and it’s railing are about to collapse! Linens & bedsheets have visible stains with a few ink/pen scratches on a few spots. Towels are faded with a few have holes on them. Phones in the room didn’t work or no connection to reception when tried to complain. As we are tired and lazy to go down to reception, we tried calling the reception many times using own phone but nobody bothers to pick up. At last, we use the towel and our own shirts as linen to cover the dirty linen. Lock (inside & outside) at toilet Door is broken & main entrance door only use the doorknob lock in one of the rooms. Leakage on the bottom part of the sink. Found left over rubbish in plastic bag from previous tenant(?) maybe behind the bedside table. What a mess we are in! Rooms equipped with TV but only a few channels are accessible. No fridge, provide with jug ( but you have to go down to pantry area located next to reception to get hot water) & 2 mugs. No tea/coffee/sugar & mugs have lipstick stain on them. Wifi service is stated as available but you can’t get connection from the rooms area actually…so don’t bother & dont waste time trying to get the connection. Will not stay at any of the Sun Inns chain in future.

the space provided is small but everything in the room works fine and well priced

I am booking for family room with 1queen 1single bed...but when i get it the room is so small.. Fit with 2 small bed until we sleep cnt turn up body..next day ask from counter they say thats is 2 queen bed...what the problem with the queen size bed n the back door double safety lock also spoiled. No good for each room no kettle for us..midnight want hot water need to go out corridors.the fridge also all karak...no cold..will not order 2nd time. The best is the counter service person all very snily n good attitude.

Keadaan bilik bersih ok je..parking susah sikit sampai sy kena saman rm30..sepatutnya pihak hotel dh ada parking rezab siap²..ni sampai kena beli kupon..blik tingkat 13 satu hal naik turun lif makan masa..sabun pakai picit dh tkde dlm plastik tu kira okla memudahkan..blik air sempit..tekanan air sgt baik laju..lagi 1 aircond tk sejuk langsung..baik tkde dari ada..lagi baik pakai kipas dari aircond hidup segan mati tk mahu tu..kira okla nk menginap 1 malam je..siaran tv dh mcm tahun 90an langsung tk hd..mcm tv lama..better cari hotel lain(cadangan sy)

The resort is nicely set up. Lots of trees and those who love nature wld definately love this place. The issue is the staff are mostly new and without much knowledge and not much sure they are properly trained/guided. Some whom are locals, don’t seem to be able to speak proper English. The restaurant is always infested with flies. Be careful of what u eat there. During my few days there for bfast, there were flies everywhere. Flies were dancing here and there on the food and our table. Some of their food is not covered and even their staff saw it but like just cldnt be bothered. Food taste is just ok only. Bicycles for free to use. But not maintained with many spoilt and useable. The room was ok. Spacious n clean. The villa’s pool was a bit dirty. I wonder how often they clean the pool. I understand sometimes leaves and other debris will drop in but it was dirty. Luckily upon my complaint, the staff came quickly to clean it, though wasn’t properly cleaned. The pool’s metal railing steps were moldy. The resort is big with beautiful landscapes. but sadly not properly maintained, not well kept. One can see debris and fallen leaves which were there for many days unattended. They seem to be lacked of staff to do the cleaning or at else, sweep it. It sad to see such beautiful resort to end up like tis.

At lobby looks very clean.. i booked around RM177, however the room was not cleaned. A lot of hairs and trace of paper seen. Looks like room already use by other people. Very upsetting. Not recommended fir value of the money