Arte By Thomas Chan

Hotel was beautiful and staff were friendly and professional. Room was spacious with nice city view, bed was clean and comfortable as well. However the cream coloured long sofa had obvious stains all over and bathroom sink was kind of shallow so water splatters all over when tap was turned on. Reasonable menu options for in-dining service; food was generally good and generous in portion, only that the lamb shank was tough and dry.

Arte by Thomas Chan is a designer's Hotel, spent a night here, room is very small but very artistic. Cafe design is so amazing, not manage to dine in the cafe as the cost of the set meal was too expensive, not offering ala carte menu. Not so convenient as the lobby is at the top floor, phone in room can't make call to front desk, Hotel contact number from google also can't be reached, try calling it shown Borneo V wellness and spa. Overall the room rate is highly overprice.

I loved the open view from the window! The room was quite spacious and nice! The breakfast was OK! If there is a downside, there is no place to walk around

good experience,bilik cantik sgt2.. gmbr xberkenaan haha

This hotel was strange. The advertising makes it look opulent, but it seems like the hotel focuses on how it looks like in social media posts but doesn’t pay attention to details. I booked a king room for three people because the listing said “contact the hotel about extra beds.” I emailed the hotel about an extra bed (twice) but they never got back to me. Upon check in, we were informed there are no extra beds so our third person had to sleep on a hard sofa. In our room, there were stains on the bedding, scuffs and chips in the paint and on furniture, and mold in the sink. The staff was helpful in bringing us fresh bedding. The next morning, trip.com and the hotel worked together to give us a room appropriate for three people. The new room was cleaner than the first room but there was still mold in the sink. The pool areas were nice to look at but not functional. The pool areas did not provide towels (they want you to bring your towel from your room, only one towel per person) and the seating around the pools was minimal. The sky pool only had two lounge style chairs. The other chairs were normal upright chairs. The recreational pool had no lounge chairs that I could see. The hotel was next to a nice mall with lots of good food, but was pretty far from central KL. The staff was polite and helpful, but I think the issue with this hotel comes from the top level management that just cares about looks but not quality. Great for Instagram, but not for an actual stay.

Very nice city views 8/10 Moderate acceptable. 7/10 Sky swimming pool abit small 6/10 Have to take some time for lift waiting as one of the lift was under maintenance at the time of visit. 6/10