Ulasan StayInn Gateway Hotel Apartment

Jawapan daripada Pihak Penginapan: Greetings From StayInn Gateway Hotel & Apartments. Dear Mr Muhamad,Terima kasih kerana memberi ulasan tentang pengalaman anda di StayInn. Kami menghargai maklum balas anda yang jujur. Kami ingin memohon maaf atas kegagalan kami untuk memastikan privasi ataupun masa rehat anda diganggu oleh staff housekeeping pada hari kejadian itu. Kami memahami mengenai kekhilafan yang anda alami dan kami akan berusaha untuk meningkatkan prosedur ketika staff membuat pertanyaan mengenai pengemasan bilik tetamu, kami mengalu-alukan maklum balas terperinci dari anda. Ia akan membantu kami meningkatan lagi perkhidmatan kami agar dapat memberikan pengalaman yang lebih memuaskan kepada tetamu kami pada masa akan datang. Terima kasih dan harap jumpa lagi pada masa akan datang.

Jawapan daripada Pihak Penginapan: Dear Ms Eustella,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the lift during check-in. Your comfort and safety are very important to us, and we are addressing this issue to ensure a better experience for all our guests.We’re glad to hear you enjoyed the spacious and clean room. We hope to welcome you back soon for an even better stay!Sincerely,Fadzirul

Jawapan daripada Pihak Penginapan: Dear Ms Lissda Rusli,Thank you for sharing your kind review! We’re thrilled to hear you enjoyed your 5D4N stay, our delicious breakfast, and the convenient location near Kuching Waterfront. We’re also glad you had fun at the swimming pool!It was a pleasure hosting you, and we look forward to welcoming you back for another great experience.Best regards,Fadzirul

Jawapan daripada Pihak Penginapan: Dear Mr Austin Jong,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our strategic location and found our check-in and check-out process smooth and convenient. Providing a hassle-free experience for our guests is our priority, and we’re glad we could make your stay enjoyable.We truly appreciate your support and look forward to welcoming you again in the future!Best regards,Gilbert ,Front Office Department,StayInn Gateway Kuching

Jawapan daripada Pihak Penginapan: Dear Ms Amie Sh,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced in locating the hotel and navigating the check-in process. We understand that clear signage and accessibility are important, especially for families traveling with children, and we will take your feedback into consideration for future improvements.Regarding the room condition and water heater issue, we appreciate your patience and will have our team look into these matters to enhance guest comfort. Your feedback is valuable in helping us improve, and we truly appreciate your time in sharing your thoughts.We hope to have the opportunity to welcome you again in the future for a more seamless stay.Best regards,Gilbert Front Office Department,StayInn Gateway Kuching

Jawapan daripada Pihak Penginapan: Dear Ms/Mr,We sincerely apologize that your stay did not meet expectations. We regret any inconvenience caused by the room condition and the discrepancies from the photos. Your concerns regarding cleanliness, maintenance issues, and the repeated tourist tax charge have been noted, and we will take immediate action to address them with our team.We truly appreciate your feedback, as it helps us improve our services. Please know that your experience is important to us, and we will work towards providing a better stay for our guests.If there’s anything further we can do to make it right, please feel free to reach out. We hope to have the opportunity to welcome you again with an improved experience.Best regards,GilbertFront Office DepartmentStayInn Gateway Kuching