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Serviced Apartment @ Imperial Suites Kuching
4/564 Ulasan

Serviced Apartment @ Imperial Suites Kuching

Kuching|2.71km dari Institut Perguruan Batu Lintang
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Lihat Ulasan Tetamu untuk Hotel di Kuching

Mencari hotel berdekatan Institut Perguruan Batu Lintang? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Koptel Budget Hotel
3.4/563 Ulasan
Hotel yang bagus. sangat dekat dengan pusat membeli-belah musim bunga. Pusat beli-belah yang terletak bertentangan dengan hotel. Di tepi jalan, ada perhentian bas dengan bas percuma setiap 2 jam dan boleh menaiki bas percuma ke waterfront kuching, lapangan terbang dan pusat hidupan liar semenggoh. Bilik sangat bersih. dan katil sangat selesa. Kakitangan sangat mesra.
Mega Inn
3.8/525 Ulasan
Nearby the hotel, there’s food court, laundry and emart supermarket. It’s quite convenient and not too far from Vivacity mall, galacity etc which get car to there only need around 5 mins. Hotel provide free shuttle to and from Borneo Medical Centre. The bad side is that tv only have TV 1,2,3 which no mandarin channel at all. Besides, we only can get a card for room. The hot water for shower is not very good functioning, not warm / hot enough. Other than these, everything is good!
Regatta Suites
4.2/570 Ulasan
Perkhidmatan ini sangat baik, dan kemudahan dengan kolam renang atas bumbung tidaklah buruk. Trafik di sekeliling juga selesa, tetapi kebersihan perlu dipertingkatkan. Persekitaran agak dekat dengan jalan raya, dan sangat bising pada waktu malam.
56 Hotel
4.3/5216 Ulasan
Sejauh manakah erti kemaafan membantu kita untuk meneruskan kehidupan? Saksikan kisah Abah dan Aimee di Aidilfitri ini.Sejauh manakah erti kemaafan membantu kita untuk meneruskan kehidupan? Saksikan kisah Abah dan Aimee di Aidilfitri ini.
Zotel Hotel
3.7/517 Ulasan
hotel location was great, but the room have to upgarde some cleanliness overall is great
One Point Hotel @ King Centre
3.5/55 Ulasan
It has been an easy way to book a desired hotel via Trip.com and at the same time with special discount. The hotel was clean and the staff was helpful to provide the right room with window as per booking. The facilities provided was good enough that covered basic needs like towel, bodyshampoo and mat. The aircon was good and very cold. TV set also nice. The place also easy to access to other places like pharmacy, foodcourt, shopping mall nearby Emart

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