Hotel berhampiran Kleingartenverein Kühlungsblick e.V., Kuhlungsborn

Spent three nights here, two rooms. The hotel is located very conveniently by the beach, with private parking (bit pricey at 13 Euro/day). The rooms are well appointed and spacious. We also had the room Schwalbennest, which, at the same price as a regular room, could use some more care (very dirty roof windows, not as nicely decorated). Breakfast buffet was excellent, many choices and very friendly staff. Drinks at the bar (alcoholic and non-alcoholic) were very good.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

Wir waren insgesamt sehr zu frieden. - Das Personal war sehr freundlich - das Frühstück war sehr gut - Parken in der Tiefgarage (leider Aufpreis) - Zimmer sehr sauber - Lage für uns sehr gut (direkt Zentrum)

We visited Rostock for the first time my wife and I. We stayed at Vienna House Sonne for 11 days. On our arrival, we met with Sonja who made us feel at home.. She met us every morning to see if all was perfect.. Indeed, everything was perfect.. the staff was always smiling and ready to help. The hotel is wonderful and very well situated in the heart of Neuw Markt..! All shops and city life at a walking distance. Trams to different part of Rostock were available and the station is at 30secs walk from the hotel. Thank you Sonja H and your staff for making our stay in Rostock memorable…! ❤️❤️ Vielen Dank 🙏