Hotel berhampiran Bustard Road Park, Kulpsville

在費城的一個郊區，距離市中心30mins，開車到賓大30分鐘。免費停車。前一晚住紐約，這一對比房間很大。很安靜的酒店，前台服務很熱情，包含早餐的房間早上有餐券，有特殊的菜單，一個熱餐，一杯飲料。

The hotel is amazing. We loved our room. Usually when bathrooms are updated, you still see old work. Ours was well done. Loved the jetted tub. Front desk people were friendly and helpful. Leo! Elevator was stuck on 3rd floor and the sweet lady with vacuum stopped her work to run up 3 flights of stairs. Swimming pool was wonderful. We will be staying here again Thanks for great job.

When lost our family home due to a house fire I made the mistake of trusting this hotel for a local extended stay. Two teenage daughters a wife and I all starting over with nothing but the clothes on our backs chose the Hilton brand in our time of despair. A brand I choose over 200 nights a year for work and a brand we chose for a family trip to Mexico in November of 2022. I booked the first 10 days on my Hilton app. myself thinking “I’m not just going to any hotel…I’m booking with Hilton” I had to undergo foot surgery for an injury sustained in the house fire and this hotel fails on accessibility. Early in the 21 day stay the renovations/issues were somewhat tolerable as it was obvious that the hotel is undergoing a renovation. But shortly lack of parking security lighting, broken ice machines, broken elevators and only offering laundry only on the 5th floor made this stay very frustrating and challenging on crutches. By the end of the 3rd week we began to achieve some rhythm of “normal” life as the kids were back in school my wife and I were each on track to complete a full week of work. But all that changed as I was locked out of the room today at noon only to find that my family and the handful of items we had replaced in the past three weeks were all expected depart the room ASAP. I believed the reservation to be 11 days away on June 1st when we move into our rental house. “Nope… the temp housing agency never sent the right paperwork and we sold the room” was the response I got at the front desk. Unbelievable I thought as I had to cart 10 loads of stuff with a broken foot up two flights with sporadic elevator availability because of incorrect paperwork! Youngest daughter and wife both raced back hotel having left work and school early. As soon as we can get in competitor’s extended stay we are done with Hilton entirely. I am angry that I supported this brand at the highest level for decades and it has let me down in such epic fashion in my family’s greatest time of need. Staff were cold and rude as they offered shallow apologies but no help or solutions. The clearly incompetent General Manager actually required I hobble the 200 yards back to the room on crutches to get a form of payment before he would give us the new room keys for the 2 new rooms we were bumped to from our previous 2 bedroom suite. Upon my return he told me they had sorted out payment with insurance/agency. Unless you have lived through the loss of everything in a house fire it is difficult to explain how challenging every day life can become after a fire. We have now been further displaced and divided by this hotel’s thoughtless leadership.

We booked through Hotels.com. The room was dirty upon arrival and amenities were broken. We were offered a room switch or a refund. We chose a refund and got a written statement of refund from the front desk. They later called and cancelled the refund through Hotels.com. Despite calling the manager and asking him to honor the written statement of refund, he refused.

I really wanted to give this hotel 5 stars, but some things made that not possible. Tony, at the front desk, was great. He was professional, accommodating, even answered the phone immediately, when we called down with a question. Hotel is clean and well kept so no issues there. It’s not the JW so travelers, go there with a realistic view. The reason why I couldn’t give the place 5 stars comes down to three things 1) what hotel outside a major city charges for parking? This hotel has a $10 per day charge. We are in the middle of the suburbs way outside Philadelphia so why is there a parking fee? 2) there are no usb charger ports. Looked around the desk etc and couldn’t find any. It’s 2022, and should be standard. 3) the room door slams shut and can be heard down the hall. We had some late arriving neighbors and early departing neighbors and when the door closes, it woke everyone up. Simple fix with tension on door, but it’s the little things that make all the difference to be 5 stars, at least in my book. Would definitely return, overall it was a very good stay, my 5 stars are reserved for amazing hotels, which I have reviewed in the past. This is still above par and with a bit of fine tuning can certainly end up with 5 stars.

Very nice hotel

Amazing experience staying here, one of the best Hampton Inns I've stayed ever. Amazing staff and service, had an initial problem with my reservation and Hilton and the hotel management resolved it very well and prompt.

The location was wonderful! The breakfast and staff were great.