Horizon Hotel Yunnan

Loved my room…loved how clean everything was…and the cleaning lady was so friendly…all the staff were really great except that very little English was spoken. I wished I could have stayed longer! Plus it’s close to all the markets where I could get all kinds of foods.  I highly recommend it! 

We stayed here for 2 nights. We received a warm welcome upon arrival, which set a positive tone for our stay. Special thanks to Sam the butler and another gentle an who was very helpful and attentive. Another gentleman, possibly the manager, was also very polite and accommodating, which we truly appreciated. The hotel lobby is spacious and smells great, creating a pleasant first impression. Our room was comfortable, with decent pillows and mattress. It also had various small items provided, but some had unclear functions—adding a bilingual guide would be very helpful for foreign guests. Housekeeping was quick and responsive. When we had an issue and called for help, we couldn’t speak Chinese, but someone came directly to our door to understand what we needed—this effort was very much appreciated. One area for improvement: the lady at the front desk when we checked in on 30 Apr should improve her customer service skills, especially when assisting international guests. Overall, a pleasant and welcoming stay with helpful staff and a few areas that could make the experience even better.

Room is of good size and is clean and well maintained. Location of hotel is great as it is walking distance to Nan-ping street, nanqiang street and old town shopping areas n malls. Hotel gives a grand vibe The breakfast spread was very good and extensive Most importantly, the professionalism of the staff especially Manager Sam Chen is impressive. He followed up on feedback /requests and took initiative to get back with solution. Will definitely stay here again when I come to Kunming.