Dian Lake Steigenberger Kunming

Want to take kids skiing, booked this hotel, the hardware facilities are good, the sanitation is also very clean, it is very close to Snow World and Sea World, very convenient, the service is average, I called before booking, the operator was also very enthusiastic, because I wanted to order a package, the second call consultation was changed to another operator, the tone of the one who answered the phone made people feel very bad, "It was you just now/did you place the order?" The tone was not very friendly. I think the service quality needs to be improved. Check-in and check-out took a little long, other problems were also actively solved, and the hotel bath salts were a little poor.

In fact, the facilities, services, and hygiene are all good, unlike what was written in the bad reviews. It is also very convenient to eat. There is a snack street next to the hotel with all kinds of restaurants. What was a bit unpleasant was that the security guard was a bit of a spoiler when I left. At that time, I parked my car at the door of the hotel to wait for my family. They were a little delayed. The security guard came over and said a few words. The Mandarin was not standard but the meaning was clear. I apologized and said that I would leave soon after waiting for someone, and drove to the parking space in front and parked. There were several parking spaces in a row that were empty. I parked a little crooked and occupied two parking spaces. My wife told me that she would come out soon, and I didn't want to move. At this time, the security guard came up and talked to me in non-standard Mandarin, just like teaching me a lesson. I said sorry, my wife will come out in less than a minute, and we will leave soon. The security guard was still talking, there were no cars around at the time, and there were no cars at the door of the hotel. I couldn't help but yell at him. At this time, my wife came out, and I drove away directly. Although I did some things wrong, his attitude and tone of voice really made me angry. Afterwards, I thought he probably mistook me for a driver from a travel company (we have a large family and rented a 9-seater commercial vehicle). The security guard was just an incident. The service attitude of the hotel staff was still very good.