Grand Mercure

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it "wasn't really a problem" since "most windows are like that in the hotel"—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.

Serves breakfast from 7 to 1.30pm. Beds are comfortable. Try it.

非常不錯，房間乾淨整潔。最讓人驚艷的是早餐，早餐時間延至13:30！對於我們這種帶孩子休閑遊的來説，太讚了！睡到自然醒還能吃到一頓豐盛的早餐，早餐品質也很高，居然有煙燻三文魚，我的最愛。其實住的酒店不少，早餐時間能到13:30的沒見過。雖然品種不一定是住過酒店最豐富的，但是品質都不不錯，味道也很贊！